Fear of making an honest 'negative' review

Good move. Did they reply to your sit withdrawal?

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Yes! But bizarrely, the HO wrote that he would: ā€™ ā€¦ get that sorted as soon as possibleā€™ ( ie correct the situation in which there were no reviews and no feedback).
How he intends to persuade his past sitters dating back several months to give feedback now, is beyond me!
Iā€™m convinced that he has never before realised the importance of feedback/reviews.

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@Crookie @LTD I think @Kittylitter is referring to TrustedHousesitters, but thinks it might be called MyTrustedHousesitter, so referring to THS as MTH?

@Crookie I too, have never heard of MTH! How odd to call it (perhaps, who knows?!), MyTrustedHousesitters.
@Kittylitter ???

yes sorry my mistake! I meant TH :slight_smile:

Iā€™m new to THS and just had my first sit in the French Alps which was absolutely lovely and have another in San Miguel de Allende in a couple of weeks. I love this site and think THS provides a win-win service that is pretty user friendly. All the homeowners Iā€™ve spoken to have had great luck, as have I. Andā€¦to thoroughly beat a dead horse, the rating system is virtually useless. If everyone is awesome, no one is awesome. Andā€¦newsflashā€¦people know that. Since Iā€™m new, I had 0 reviews, not even character references, for my first sit and accepted my second sit prior to my first HO putting up a review, so for both sits, we chose one another based solely on our profiles, video interviews, and intuition.

It would be super helpful to have a more effective rating system as I think that in exchange for the fees we both pay, HOs and sitters deserve an honest perspective of what others have experienced. Airbnbā€™s review system is obviously much better, and as a result, I pay very close attention to those before booking. But for whatever reason, after reading back through a year and a half of both HO and sitters requesting this functionality, and receiving canned responses, and learning that the discussion has actually been in play for more than 4 years, Iā€™ve concluded it is not a priority for THS and is not likely to happen. Soā€¦if I want to play ball, the only thing I can control is my personal approach.

Based on my very limited experience, I presume that no review or a very brief one, regardless of the number of stars means it wasnā€™t a great experience for the sitter. Iā€™ve made my profile as thorough as possible and let my personality, love for animals, respect for othersā€™ living space, and understanding of the need to decompress after a long trip without having to clean up someone elseā€™s mess, shine through.

On the other hand, a video interview with HO, a video tour or clear photos and description of the home, my living space, the area surrounding the home and pets are absolute musts along with any special needs for the pets. I clearly lay out what they can expect to come home to, and in turn, ask what I can expect when I arrive.

Despite the best laid plans, if I do this long enough I am certain to come across a situation I find untenable. I would never leave a HO without care for their pets at the last moment without at least giving them some options like having a housecleaner come in, at their expense, and do whatever is necessary for me to feel comfortable before or the day I begin my sit. However, if we cannot come to an agreement, depending on the severity of the conditions I will either refuse to sit or I will clean to my standards for my time there, and leave a respectful but honest review for other sitters.

Ultimately, THS is a really fun way to experience and care for all kinds of quirky, funny, and always lovable pets, see new places without the cost of accommodation, learn about different cultures, and meet new people. Itā€™s a hobby that enriches my lifeā€¦ nothing more, nothing less. Itā€™s not worth compromising my personal values over. My long term goal is to find some great sits, in some great locations, with some great HO who have experienced my work personally, so donā€™t much care about retaliatory negative reviews, and be invited back.

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On the cleanliness ask, I think HOs should be very specific on what they want cleaned.

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I personally wouldnā€™t ask the question and if they relay to me that they expect anything more than ā€œleave it the way you found itā€ itā€™s a hard no. Iā€™m a trusted house sitter, not a maid. If thereā€™s something SMALL that personally drives me batty, Iā€™ll clean it along with the usual stuff like laundering the bedding I use, washing the dishes I dirtied, getting my hair out of the shower drain, cleaning the cat box or any spills, accidents or gunk the pets or I leave, etc. Iā€™ll gladly arrange a maid to come before their return, but Iā€™m not about a free baseboard scrubbing, window cleaning, or digging under beds for dust bunnies and pet dander theyā€™ve been putting off for 5 years.

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Hi Lokstar,

Thank you for your response! Did you DM this to me or is this on the forum? Sorry, I think I may have posted to a forum once before in my lifeā€¦about my Roomba :joy: and I donā€™t see it on the forum. Regardlessā€¦I think you are 100% correct, sometimes one slips through the net and I appreciate all advice from those that have a lot more experience with this than I do. I think this is good guidance.

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Hi @Iwander Iā€™m glad you saw my earlier response. I actually deleted it a couple of hours later before it got ā€˜moderatedā€™ by the staff! Sometimes I get carried away with my comments and Iā€™ve had a few comments removed & got a ticking off! But having now read your latest comment I want to say its good that you have clear boundaries so as not to be taken advantage of by a host (it does happen- fortunately rarely!) and Iā€™ll repeat my advice- Always ask for your review first before giving any feedback!!! However honest you may wish to be donā€™t do anything to jeopardise your 5* review! ā€¦until THS changes their review system to make it safe to be honest!

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@Lokstar Apologies for interrupting but I just wanted to say that I too have had posts moderated and removed (in my opinion, unjustifiably). As sitters it seems we are censored for expressing negative experiences and opinions, in order to maintain a ā€˜sunshine and rainbowsā€™ environment on these forums. For me, it has been under the guise of a ā€˜privacy concernā€™ when, in reality, there is nothing that could identify a host from what I have written. It is concerning to say the least and, as a sitter, I donā€™t feel adequately supported.

@Iwander I admire your attitude towards housesitting - one would think youā€™ve been at this for years! I tend to go overboard in the cleaning department and have, in the past, left gifts for the home owners which werenā€™t acknowledged. Boundaries are so important and reading your post regarding not digging for dust bunnies was beyond refreshing, thank you!

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Yes please remember we must keep everything totally positive.
No problems if you have good news stories and cute photos.

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Itā€™s good to have you back @Twitcher!

Itā€™s great that you communicated that.

Excepting that if the HO hasnā€™t yet posted your review, they may post a negative review as retaliation. And negative reviews for you as a sitter mean you wonā€™t get offered sits as often. Which is why blind reviews are the only way to have transparency. Then sitters and HO can leave a response to any criticism as they see fit.

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I canā€™t quite see how blind reviews would work. Most home owners only use sitters 2 or 3 times a year (I know there are exceptions to this). So even if the review was blind wouldnā€™t it be fairly obvious to the home owner who had posted the review or am I missing something?

@LizBCN ā€œBlindā€ reviews doesnā€™t mean that the reviewer is anonymous. It means that neither review is visible to the other side until they have also posted a review.

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Ah right, that makes sense now! Thanks for clarifying.

Thatā€™s right. As I posted earlier, blind reviews, like those on AirBnB, are NOT anonymous because your profile is always associated with it. All ā€œblindā€ means in this case is that the host and guest do not see each others review until after they are written.

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As a HO I wonā€™t expect anything else, Iā€™d be more than happy with that.