Adverse Feedback

I have so far had the pleasure of good compatible Pet Sits with five star reviews. I feel pleased that my efforts as a Pet Sitter have been appreciated by the HOs.
The question I raise is that for any Pet Sitter who receives a negative review, once that Home Owner leaves THS, can the Pet Sitter’s Reply to the HO,'s negative review be seen.
I think its important to retain a balanced view, & that the Pet Sitters Reply can also be seen by HOs who might be considering an application.


You are fortunate to still be able to see your review from the HO. We had a lovely review a couple of years ago that I had hoped would stay up but when the homeowner left THS, it left with her. She has since renewed her membership and is herself an active sitter. It was really well written. :face_with_raised_eyebrow:

I’ve just looked and we have all our reviews, first one October 2017. I wondered if they only kept them for three years but apparently not.

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We’ve kept our membership active for several years and her review was in the middle of a few. Our response to her review is still there, just not her review. Strange. I will ask THS to look in to it. Thanks :blush:


HI @DMJ I can see the review in question, Peter has already tagged @Therese-Moderator and she will pick this up for you when she is back online after the weekend.

Just for reference When any member has been inactive for 2 years according to GDPR rules we are obliged to delete all personal data

Thank you so much!

Hi @DMJ to pick up from and @Angela-HeadOfCommunity
If an account has been removed/deleted in its entirety (due to a member’s request or due to our obligation for the deletion of personal data after a 2 year dormant period), the star rating would remain, but the homeowners’ text would disappear as this was linked to the HO’s account. As your response is linked to your sitter account, this remains. We felt it was important that sitters do not lose their star rating for any sit should a homeowners account have been deleted.
I hope this helps give more clarity.
Best wishes

Just to add my penny’s worth.
We have 55 reviews which clearly show when we look at our reviews on the site. However our profile only shows 19 and they are all the older ones. The newest one on our profile is November 2019. The profile is what our prospective pet owners look at. They can’t see the five star recent ones which are on the site. Why?

This might explain why pet owners are being very hestitant about our experience. We are being out at a deistic disadvantage. If THS can only show 19 reviews on a profile why not 19 of the newest ones?

Phew. Thanks for that reassurance. We do have one with only a star rating and lots with no profile picture. I’m assuming the ones without the profile picture are no longer members but not reached the two years so the data is still there.