First sit was exceptional. Second one I showed up the first day and stayed the night with owner. House was very unkempt dirty dishes, banged up walls, toilet not working, soiled mattress. I hoped she would clean up before leaving at 4 pm the following day so I stayed out of the house to give her space. Returned to the same. My mental health was seriously taking a toll and I felt nauseous all the time in this space. The owner was also very outspoken and a bit intimidating so to be honest I didn’t feel comfortable saying anything in person the first night. I also didn’t realize how truly untidy the home was at that point.
By the third night I was done. I packed up and sent a message at 9 am notifying her she needed alternate plans. She confirmed receipt of the message immediately and then nothing. Hours later I finally got hold of the THS emergency line and they said I needed to confirm pets were cared for. She had said they would be fine for up to 10 hours and at this time it was around hour 7. I was still in the area. She continued to ignore me so I reached out to her emergency contact who confirmed he was there. I verified with THS and now we have engaged in review battles. I never abandoned the animals and would have returned to care for them without spending the night if she needed me. This is supposed to be a mutually beneficial exchange and your host did not hold up their end of the deal. You do not need to suffer because of the way they left things.
(edited by Forum team to remove references to another post as the OP replied with an update on their own situation, so a new topic was started)
Also as an update I’ve now been banned from THS because of this scenario. Am trying to fight back but so so so incredibly disappointed in lack of support and service from this company.
Sorry to hear of your experience.
No one has to put up with staying in an unhygienic or unsafe home .
For anyone who encounters a serious problem with a sit I recommend that you :
Contact Urgent Support 24 hour phone Line immediately as soon as the issues are encountered andBEFORE leaving the sit.
If the host has already left , Give the host 24 hours notice ( in writing ) that they need to find alternative care for their pets and let THS know that you have done this - send screenshots.
@Jessi4 is this a permanent ban? Or a temporary suspension while they investigate the situation?
This happebed to us too. We were once suspended for about 2 weeks but fought back until they saw reason and lifted the ban. Horribly stressful experience but in the end worth fighting for because of how much we get out of being nembers of THS.
Keep up the fight. Good luck!
I just wanted to confirm that I’ve taken a look through the formal complaint that you raised, and which we’ve sent our final response to, and I’ve passed it over to the team to ask if there is any further recourse. I don’t think a member dispute would be needed in this case as you have already dealt directly with the Complaints team.
There’s a lot of detail involved in this case so I’m going to close this thread temporarily and let the team review things and come back to me.