Homeowner wants to video chat

Yes, I hate video calls too, but accepted it as the norm now. In 2019/2020 we did more than 20 sits in Australia and not ONE requested a video call! Just email correspondence! All went swimmingly. Now that we sit in Europe, I often wonder if it was an Australian thing or a pre-Covid thing where it was totally acceptable not to do a video call.
The worst arrangement is when a HO says: I’ll call you tomorrow afternoon around Xpm. No! I need a fixed time and I need it to start on the dot, otherwise I keep ‘waiting’ for the call and can’t get on with my work :woman_shrugging: