Mine wasn’t urgert ofcourse. I just dont feel they have good timing getting back to anyone. Would they get back to someone in urgent situations? Ive read many post complaining about this .
Sounds like you’ve decided that they wouldn’t respond, so you’ve answered your own question.
I’ve read various complaints where sitters (and hosts) often don’t use the urgent contact info even in urgent situations. Lumping complaints together doesn’t make sense to me.
Sitters have to be on the ball. For instance, I won’t go on a sit without a welcome guide that includes emergency contacts. If I were on a sit where something were urgent and I had decided to leave because of creepy hosts who’ve crossed basic decency, I’d use the THS emergency contact at the same time that I’d be contacting the host and their emergency contact.
I haven’t seen any phone numbers for ugent? The only thing is chat. Then ask for live agent. But was told no one can help me with my credit card to be ran again. So where do you find regularly help? If you have a phone number id much appreciate.
Ask to talk to a human, you need to do it twice.
Thank you i have never seen this. Ill have to look. So i will choose non ugent.
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There is no phone number for non urgent - the phone number is for Urgent situations where you need to speak to a real person to get it resolved .
We called it when a sit was curtailed mid sit (host coming back early due to an accident) The Urgent Support Agent was very helpful, explained the process for making a claim and they followed up with an e-mail . We were able to contact them directly to follow up . I would not hesitate to call this number again if I had an urgent issue either before or during a sit .
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I think it’s not that straightforward but in general agree. We would have been putting the health of that cat (and the others) at risk and we always think of the pets first. We raised the issues with the owner directly and it just made her more stressed, she couldn’t easily return either. I asked her to make her ad explicit for future owners to avoid this in future. And that was it. No need to get others involved as this was her first time, and hopefully with that feedback she would understand how to manage things better next time. As one other sitter mentioned, you can ask as much as you want, but ultimately you have to trust that the person (on both sides) is telling you in good faith, what is what, and that they’ll be understanding of minor, one off instances.
You mentioned that the cat bit you — that means that cat is actually not qualified for THS sits. And yes, you would’ve had to file a member dispute so that THS could boot the host off the site, because no sitter should be sitting them. What you did — leaving to the host’s discretion to declare their cat a biter in their listing or such, is actually in violation of terms — is enable a host who shouldn’t be on the site.
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