How should HOs handle…

dealing with multiple applicants? We usually interview every applicant in our queue before extending a formal invitation. It has seemed like common courtesy to us to at least interview applicants that look like they’d be a good fit but maybe not. It is definitely a painful process because we always seem to end up with multiple excellent applicants and have to turn down all but one.

So far, our process is to quickly send a reply to every applicant either declining (with explanation) or asking to set up a video call. That typically narrows the field down to 3 or 4 interviews. During the video calls, we explain that we have X applications we’re sorting through but expect to make a decision with a few days. Once we’ve made our selection (so far, always within a week), we send a thank you note to the unselected applicants notifying them that we’re extending an invitation to someone else but that they may or may not accept the invitation. So we’d like to keep communications open in the event the invitation is declined or future dates come up. After sending those thank you notes, we send the invitation to the sitter we’ve selected. So far, all of our invitations (except the very first) were accepted.

So far, this process has worked well for us except that it has felt uncomfortably awkward. We only went this circuitous route because the THS invitation/acceptance mechanics aren’t obvious until you’ve gained some experience and, even then, seem rather blunt and discourteous to us. But maybe blunt is preferred by sitters and we’re just wasting applicants’ time and patience? Is there a better or preferred way to handle the selection process?

8 Likes

Thank you for being so considerate of applicants’ feelings! Your current process is a bit arduous and thorough, maybe too thorough.

As a sitter, I appreciate timely communication and honesty.

A shortcut to your current process would be to prioritize your applicants and plan to chat with them in your prioritized order. If you talk to your number one sitter and like them, then choose them.

Along the way, tell all of your applicants that “we are working through the applications and will get back to you in the next few days. We plan to make a decision by X date.”

As a sitter, this would give me enough information to keep waiting for further information. You have told me that you are considering multiple people. You have told me that you plan to make a decision promptly.

I prefer this approach to your current approach. I do not want to spend a hour of time on a video chat, knowing that you are going to interview multiple people before you choose. Time is of the essence…

edited to correct typos!

16 Likes

I respond to each applicant first to thank them for applying and let them know I will be back in touch shortly. Then I carefully read all profiles and reviews and decline any that aren’t a good fit, usually with a brief explanation (unless they seem totally unfit, then I’m just out). I choose my favorite and request a video chat. I do not chat with more than one sitter unless the first one doesn’t seem like a great fit. If we agree in the chat that we both want to go ahead, I send the invite. Then I try to write a kind but brief message to the others that they sound like a great fit but I went with the person I spoke to first, and that I’d love to keep them in mind for future sits (if that’s true). I always get back a nice response. If I really like them I ask them to favorite my sit so they get an alert next time.

15 Likes

I agree with @PVGemini, unless I was your first choice I would much prefer a message thanking me for my application and saying something along the lines of," “we will get back to you as soon as possible”.

To be honest, I loath having to do video calls, I find them extremely stressful and to have the thought of one hanging over me for several days actually makes me feel quite ill. If you messaged me and said that I sounded perfect but could we do a video call to check things out then I would want to do it asap to ‘get it over with’.

The majority of my sits have been arranged without video calls. My profile has lots of detail, my applications are informative and personalised and I usually ask several pertinent questions. I mostly apply to listings that are also very detailed so there’s not much left for either of us to ask the other. I frequently get an invitation to sit straight away. I may then double check a few things before accepting.

3 Likes

I respond to all applicants thanking them for applying. I tell them we are reviewing and will be in touch soon. I review applicants read reviews, etc. I pick one that I like the most and then set up a video call. At the end of the call I ask the sitter if I were to send you the invitation, how long do you need to decide if you want to accept. Every one of my sitters so far as said immediately. I immediately send the invitation and send another message to the sitters stating we have chose someone and thank them again. I don’t do multiple interviews. This works well for us.

8 Likes

To be clear and reassuring, our process is done in parallel with video chats scheduled at the sitter’s convenience. We don’t post a sit unless we’re available to rock and roll. We usually have multiple chats a day so the chats are usually done within 3 or 4 days and selection made within a week.

That said, the serial approach described in the responses so far sound easier for everyone.

1 Like

A sitter here . We once were told by a host “you have made our shortlist and we’ll be arranging video calls with all the sitters on our shortlist over the coming week “

We withdrew our application at that point. We respect that this is some host’s preferred process but for us a video call is to see if the host / sit and pets are a match for us . Not us trying to compete with other sitters to see who can persuade the host to choose them .

We have plenty of good quality sits to choose from , so we would rather pair with hosts who like our profile and application enough to have a video call with just us .

Occasionally it’s happened that at the end of that call we may decide it’s not a good match for us . In the majority of cases the video call has confirmed that the sit , host and pets are as described in the listing and is a great match for us .For most of our 40 confirmed sits there was half a day ( often just a couple of hours ) from us applying, having a video call and confirming the sit .

21 Likes

That’s exactly what we love, one video chat with the one you feel is best to see if your initial thoughts are still the same.

@OnTheRoadAgain It’s lovely that you keep your applicants up to date, but if I knew an owner was going to ‘interview’ 4 others, we’d think they were messing us about, because we have an incredibly high acceptance rate without hesitation.

We’ve been picked by every single video chat that we have ever done, apart from the very first video chat we did when we first started, because they were also videoing with someone that had previously sat for them too, and they naturally went with them (I’m not even sure why they just didn’t accept them straight away).

We’ve never had anyone doing multiple video chats since that very first time, not a single one. They read our profile, they message typically within an hour of us applying (actually more like 15mins) & say they think we’re a fantastic match (as we do them - or we wouldn’t have applied), and the video chat is just to be certain that both of our initial good feelings about one another is correct.

8 Likes

If a host is chatting with multiple sitters, I’m out. I used to do that. Now, with a bunch of strong reviews, no need, especially with so many sits vs. (good) sitters.

10 Likes

If I did a call with a host and found out it might be several days or more before they decided among applicants, I would not pass up applying to other sits I may like equally waiting on one for which I may not get chosen.

In ‘housesitting world’ a week from connection to decision is a really long time, and there is a strong possibility many sitters would see other sits they also liked over this period. Of course, if the sit is in a really desirable location, many people may wait.

That you are taking up to a week to go through all the calls and make your decision, you have been very lucky that you always seemed to get your first choice except for one time.

So from a results standpoint, this process hasn’t seemed to cause any issues, but like you say, it feels pretty tedious and awkward.

Like others have said, it is probably best to initially connect with the one or perhaps two sitters you like best –ideally as soon as possible–and then if that doesn’t work out, connect with other applicants. Unless of course you genuinely, truly like three or four completely equally but I suspect that probably isn’t the case.

It is rare I connect with hosts who are talking to other people besides us. But I suppose there could have been times when there were multiple applicants under consideration and we happened to be the last people they connected with rather than the first, and it has happened more than I realize.

Whether a host is considering other people for the sit besides us, is not something that concerns me, nor does it seem to be very common, so I don’t inquire about this ahead of time. I can only recall one time in all the years we have been sitting where we weren’t offered a sit after doing a call–maybe there were more instances in the very beginning that I don’t remember perhaps. So I always feel good about my chances.

But the times that they were talking with other sitters, they never mention it until the end, and it does annoy me a bit if I am honest because many of the things the host says, many of the questions they ask, give the impression the call is just a formality and they are going to offer you the sit. So I think that if hosts know at the time of scheduling a call with a sitter that they are talking to other people, they should mention it then.

9 Likes

@OnTheRoadAgain being required to wait three or four days to have a video call is not reassuring to me in the least :rofl:. I probably an oddity in regard to this but I wouldn’t even be able to sleep it’s stresses me out so much. :woozy_face:

It has been my observation, from reading posts on here, and in Facebook groups, that video calls are more common in certain countries. For sits in the UK I sometimes have a sit booked within a couple of hours of applying. For me, that’s much less stressful and, when trying to juggle sits, to get them back to back, it means I’m not having to keep home owners hanging on waiting for an acceptance.

5 Likes

That is the process that we go through when posting sit dates. When we receive an application we try to schedule a video chat as soon as possible. If we receive other applications before having spoken to the first applicant we tell them we are in the process of interviewing a potential sitter but would also like to speak with them if the first doesn’t pan out or if they are not available within 24-48 hours for a chat. After we complete our chat we tell them if we think they are a fit or not and if so, if they want to move forward. If they do then we confirm with them right away before messaging other applicants with our decision. If the first one is not a fit we move on to the next. So far, we always chose the first applicants. We don’t like interviewing a lot of people and then having to decide between several potential great sitters who may or may not find a better sit while we chat with potential sitters and then take more time to decide.

9 Likes

I appreciate that you want to be fair and thorough @OnTheRoadAgain .

As a sitter, I would be quite fine with a host just having a chat with one of the applicants and going along with that one if everything seems fine from both sides. Even if it wasn’t me.

It is about a good match, and each of us only need one. For me, the videochat is to investigate further and check the sit more. I have withdrawn my application after a videocall, as I was no longer interested due to the content of the conversation. So the chat is a two way-street, and not (only) the host choosing. We both choose. My sits have mostly all been finalized within 24-48 hours, incl. videocall. Personally, I prefer a quick process to free up my calendar. Actually I would see it somewhat as a red flag if host iinterviewed all.

7 Likes

LIke Cathy Cat the majority of my sits have also been arranged without a video call. But I eould think it best to conform a sitter nefore declining the others. When I firts joined video calls were unheard of and nearly all were confirmed with just messaging. The ones I like are where I am confirmed within an hour or two of application and have had a few this year like that. Or an immediate phone call from recieving a message. I do hate it if a video call is several fdays in advance. What I don’t understand is when pet owners do not get back to you at all. One I applied for a couple of weeks ago. Took well over a week to to show it had even been read but have not recieved anything in the week xince. They alsdo have another date, which I have not applied for but it has been saying reviewing applicants for over two weeks now. If equally not recieving any communications they may well have all gone elsewhere. MIne is only a coupleof nights between sits and just as easy for me to camps omewhere. If I see another sit for those two nights though I will snap that up instead. Definitely always respond as soon as possible and at leat wihin the 72 hours that TH suggest.

3 Likes

The serial approach to processing applicants sounds like the way we’ll go in the future. But, unless the first interview goes well, the time required to go through the applicants will increase. For whatever reason, most of our applicants are half way around the world or at least a few time zones away so setting up a quick chat hasn’t been very practical so far. Because we prefer sitters who are not local, I don’t see that changing.

As a sitter I appreciate quick communication from HO. Don’t leave me hanging. I have a friend who is a HO, she found 5 quick applications overwhelming. That tells me as a HO you need to have time available to respond once you post your sit. Although new at this I have already been left hanging by ongoing “reviewing”. I’m now in Maggie’s camp, don’t waste my time. But I always appreciate any message even if it’s just “no thanks”

7 Likes

Keep in mind that when you confirm the chosen sitter, the other applicants automatically get a decline message immediately.

3 Likes

If you have five good applicants, and you prioritize those, it seems that you likely will be able to find a match among the first 2. This should not take more than 7 days.

As long as you keep all applicants informed of your plan, it should work. Even applicants who live 9 hours ahead should be able to figure out a time to chat within the next 48 hours.

2 Likes

Yes. That’s why we send our own personalized message to all applicants as soon as the sitter is confirmed.

'@OnTheRoadAgain

As @Garfield says above …

So the chat is a two way-street, and not (only) the host choosing. We both choose.

If the HO feels they are interviewing, like in a job situation, and only they have the power to decide outcome, then that is not a good thing. It is not mutually beneficial for the sitter, a Red flag, or Amber at least.

3 Likes