There are rumors it went to Tibet and the monks are smiling taking turns wearing butterfly wings and unicorn headbands.
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Oh yeah, I think I’ll get it eventually and I’m glad I’m not needing it right now. I’m just a bit tired of checking in with them every few weeks to see what’s up.
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And I can’t think of better recipients 
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Oh dear. And here I am about to upgrade my membership. If they can’t pay into Canada, what hope do I have. LOL. Funny though international bank transfers have been around for ages.
@Kelownagurl, curious did you ever get your reimbursement?
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Nope. But the insurance company has now contacted my bank directly (so I was told on Dec 5) and raised the payment once again. If it doesn’t show up (in ten days or so?), they are going to do something else.
I’m not necessarily laying this at the feet of THS. They’ve been trying to get it sorted - it seems to be an issue with the insurance company. It’s kind of hard to believe that in this day and age, there isn’t a simple way to transfer money between banks in different countries.
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@Kelownagurl I used to work in international payments for Australia’s largest bank and it’s very easy to transfer money internationally through a variety of ways. It’s BS if you are being told otherwise.
Another sitter has had a successful claim paid in just 9 days when she got Paul the head of membership services involved when she was getting stuffed around. Have you tried that avenue to resolvevyour claim?
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No, but I’ve been in contact (every 3-4 weeks) with the same guy.
@Kelownagurl That is absurd. They are completely messing you around. I made a payment last week from my UK bank to an Indonesian bank via Wise and it went through instantly. The next day the booking was cancelled and they returned the money to me again via Wise and it was almost instantly back in my UK account. International payments can be super easy and quick if done correctly. Keep chasing and don’t believe the BS!
We are still chasing a claim to Air France for lost baggage from last December! Weekly/monthly chasing up and eventually after 10 months got notified the refund has been issued to my bank. 6 weeks later still waiting and still chasing it weekly. Not going to let them get away with it…
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I’ve asked if they would do PayPal but they can’t. It has to be a bank transfer. I even asked if they could do a bank transfer to one of the THS staff and that person could PayPal me but no go.
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@Kelownagurl Not paypal- they use a very poor exchange rate.
Best is bank transfer using Wise as an intermediary. I always use Wise- almost perfect exchange rate, very low fee and almost instant transfer. I have saved a fortune on international transfers over the years.
Check it out www.wise.com
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I don’t know what intermediary they used. I’m sure if they had thought Wise would work, they would have suggested it. But who knows. In Canada, we can email money to each other from any banking establishment so we rarely use any of he other things such as Wise.
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We regularly have been doing international bank transfers to different places in the world (usually donations) and never had any issues (except to Palestine). But I have had issues with insurance companies because of flight cancellations. They continually ghosted me / couldn’t be reached until I gave up. Good success!
I’m a bookkeeper doing international transactions every week. All over the world. Most are pretty easy! Now and then one gets rejected and then I try again…
This is just preposterous.
On the other hand, still waiting on a Qantas refund from January 2022….drives us nuts. Last Friday was another d-day for the proposed payment to come through. Is it in my bank account? NO.
It does sound like you’re getting the runaround. I bank in Canada and used to be paid by international bank transfer. I don’t know who you bank with but any of the big 5 can easily accept them, Tangerine doesn’t though. It is not difficult to send money to Canada.
I deal with a Credit Union but I’ve never had problems before.
@botvot don’t get me started about QANTAS refunds!!
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@Crookie It’s a Christmas Miracle! We received our Qantas refund today. After 11.5 months of actively challenging them! My husband said this morning: Have you ever had to work so hard for $2.5k? 
He decided early on to call it a loss (sunk cost @geoff.hom 
) but there was no way that I would accept the loss and I kept going at it…
We said we would buy a nice bottle of sparkling wine to celebrate IF/WHEN the refund comes through - just in time for Christmas.
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@botvot Congratulations on getting your refund- Yay!! $2.5k is definitely far too much to write off. Very happy for you! We are still chasing a claim for delayed baggage on Air France from exactly 1 year ago! At the end of October (10 months) they finally wrote saying they’d agreed a ‘goodwill refund’ and had made the transaction…we’re still waiting & still chasing it! Much smaller amount than yours but its the principle! These big companies try to string you along till you give up in defeat. Well- No way Jose! 
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Well just to follow through on my lost baggage saga from Heathrow-New York- Atlanta flight in July…
I am happy to share that Delta reimbursed me in full for my claim 94 days later and after countless calls and emails. They even at one point began asking me for details and evidence already submitted which I then asked them to review and verify. An online transfer of funds was impossible on my end no matter repeated attempts to “accept” it. They kept telling me it was me and not the website. (Sigh). Finally I requested an old fashioned check in the mail.
It worked.
My credit card and travel insurance claims were denied since “carrier reimbursed”. 
It was aggravating but it’s done.
Hang in there peoples.
And yea they reimbursed my unicorn headband and wings.
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