Hi @Trishpf
I double-checked with the team and they confirmed that the 50-word application change was mentioned in the Trusted Times in April and May, that’s the best place to find advance notice of any updates. There was also a prompt on the inbox last week for those actively using it.
With regards to the five application rule, that was before my time, but there’s a discussion post here where we set out the timeline of how we notified users about the update. The changes were mentioned in a blog posting, on the Forum, and via an email update.
I recommend updating your marketing options to allow emails from THS, as the Trusted Times and the blog should usually mention any upcoming changes. We also try to give some warnings here on the Forum whenever we have the chance.
Jenny