Exactly the same here.
they only pass things on which could lead to legal actions. anything else they dont care. I dont want to change position wth jenny now.
I am a little confused with this thread as I have not been stopped from doing anything and I am not receiving any messages saying I need to agree new T & Cs.
I have not received any communication about increased prices unless they have just changed the information on my dashboard.
I am using the website but have checked on the app too and can carry on as usual applying for sittings. (Unless it appears as you press the āSubmitā button?)
This is obviously good news for me and am wondering whether I am a one off or if other people have not been affected by the changes mentioned?
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Or you clicked the āacceptā link without realizing it. THS sort of snuck it in there, it doesnāt appear much different than the prompts you get to accept cookies when logging onto a new site for the first time.
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Hi @Itchyfeet - I was locked out of my account and was asked to accept the revised T&Cs (without being able to read them first) before I could access my account.
You and I (I think) are on a membership plan that is no longer available to new members. We were promised by THS that our fee would never increase but that wonāt last. It will be interesting to see what happens in April when ours is up for renewal.
Watch this space.
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Hi @Twitcher
We indeed have the same plan. On my dashboard it states that my renewal in May will be $129 (even though we are in the UK!)
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As we know consistency isnāt one of their strengths.
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It was, and thereās also a clause requiring pet parents to reimburse within 14 days, but really the worst thatās going to happen if they donāt is that their account is suspended. THS, per new conditions, have made it clear they have liability for nothing, so there doesnāt really seem to be anything especially requiring pet parents to reimburse, other than being responsible, good people. Which most are! But as a sitter, yes, this is concerning and I donāt think I can use THS past the end of my current contract and if I have any more sits past the (repeat) sit I have booked, Iāll be very careful about who I enter into an agreement with. Which even then is a gamble.
Edited to add, important!!! - @idocsteve has rightly pointed out that this link here provides the Ts&Cs prior to Monday, which were updated in August 2025.
My brain kicked into gear yesterday and I got on Wayback Machine to access the Terms and Conditions prior to Monday
I whacked them both through ChatGPT and then (today, with fresh eyes) did a bit of spot checking between the current and former conditions myself. I found that the (rather expansive) changes to the Ts&Cs pretty much all seem to be THS ensuring they are absolved of any liability related to a sit arrangement in a much more iron-clad way than it was previously worded. It doesnāt look to me that much has actually changed in terms of liability, itās just much more clear that we are all responsible (read: at financial risk) ourselves.
Iād particularly draw your attention and ask you all to spend some time reading and understanding section 17 of the new conditions, which highlight what THS are not legally responsible for. Again, none of this appears to be new, itās just much more clearly laid out. I do think a number of us (most of us? and I include myself here!) have happily had our heads in the sand with regard to this stuff.
So basically our subscription fee + booking fee is simply an increasingly expensive matchmaking service. The Home and Contents plan (for pet parents), Accident and 3rd Party Liability plan (for sitters) and Sit Cancellation Plan (for premium PPs and sitters) all still exist in theory, but they were always theoretical and never a given - this is some wording from the Accident and 3rd Party Liability Ts&Cs (last updated August 2025) to illustrate: This Plan is offered at our sole discretion and this Plan does not constitute an offer to insure, not does it constitute insurance or an insurance contract, and does not take the place of insurance obtained or obtainable by you.
So, for me anyway, this whole ordeal has done me a favour. Continuing to use THS, I think, would be a gamble. Maybe itās a gamble Iām willing to take on occasion, Iām not sure, Iāve got time to think about it, Iām not available to sit again until the end of February. But you should all be thinking about this and what it means for you and your options as experienced sitters or pet parents.
And, for what itās worth, hereās one of many things I asked ChatGPT to spew up yesterday, as a tl;dr that (in the spirit of this post!) I take no responsibility for the accuracy of 
ChatGPT cannot be relied upon (yes! really!!) but itās a good starting point for highlighting things for us to do our own research.
Overall Material Changes for Members (Aug ā Dec 2025)
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Stronger personal liability: more explicit risks and responsibilities during Sits.
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Verification & badges are clarified as non-guarantees; members cannot rely on them.
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Insurance coverage more limited and discretionary; Co-Sitters often excluded.
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Legal recourse for US members heavily restricted: mandatory arbitration, class action waiver, max payout $100.
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Platform changes or updates to terms can take effect automatically, with only email notice.
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Force majeure and service suspension rules expanded, giving the platform broader discretion.
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That link takes you to a Terms from March 2024.
This one is more recent, August 2025
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Aha, thank you for this - let me edit my post
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hilariously the wayback machine reckons that crawl was from the 8th of august 2025! i donāt think thereās a huge difference between the two (thereās obviously something, iām out of time/puff on this task for now) but thank you again and good to have a bit of a trail of Ts&Cs now!
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When are the new Tās and Cās applicable from, Jenny? Are they from the renewal date, or immediately? If immediately, can you please point me to the clause in the previous tās and cās that details THS being able to change these at will and with no notice. Many thanks for your help.
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Reading through the updates to the Terms, it really underscores that the direct agreement between the pet parent and sitter is what matters most (as THS states they arenāt a party to it). When it matters most a āhe said, she saidā on the video chat isnāt going to cut it especially if I am faced with an unpaid bill not of my making.
I think I now realise therefore that I need - at the very minimum - a clear written understanding with the home owner, preferably agreed before a sit. The updated T&C feels very one-sided in its protections. My agreeing to a sit is only me agreeing to the THS Terms and quite frankly that is me being liable for the lions share of most things under their terms.
I wonāt call it anything formal for fear of scaring owners off, but I feel something needs to be put in writing to cover things like:
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Confirmed vet and emergency contacts (so itās in one place) including any credit arrangements already in place.
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A mutual note on the THS rule about reimbursing vet bills within 14 days (so we both remember the commitment).
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Any specific pet routines, house rules, or protocols for emergencies.
The welcome guide can sometimes be a great information hub but it doesnāt function as a mutual agreement on responsibilities, especially for what happens after a sit if issues arise.
Has anyone else started using a simple written partnership agreement with their sits? Iām looking for practical ways to build a clearer, more secure understanding.
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They giveth :
12.2 Member Content that you provide or upload to the Platform belongs to you.
- and they taketh away ā¦..
12.3. You hereby assign to us with full title guarantee all intellectual property rights in all FRR Content and you hereby waive any claims you may have in the FRR Content. This means we own the FRR Content ā¦
Regarding the arbitration clause ā in California this is considered coercion at a minimum:
Key Factors for Non-Employment Issues
- Signed Agreement: You must have actually signed a contract containing the arbitration clause.
- Clarity & Notice: The clause must be clear, conspicuous, and not hidden in fine print.
- **Fairness : Courts will strike down agreements that are overly harsh, one-sided, or surprisingly unfair (e.g., requiring arbitration for any future claim, even unrelated ones, or only one-sidedly benefiting the company).
- Opportunity to Opt-Out: If you could reasonably opt-out of the arbitration clause (e.g., by following specific instructions in the contract), itās more likely enforceable.
- Scope: Does the clause cover the specific dispute? An agreement covering āall claims arising from employmentā is different from one covering unrelated future harms.
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Sadly, this is the standard for US businesses anymore, in the era of minimally-regulated, late-stage Capitalism. Uber & AirBnB are perfect examples of gig-economy āservicesā that led the way in legally excusing themselves of all accountability, despite clearly facilitating the services & dictating the terms of member interactions.
I am curious whether the ToS looks different depending upon your country of residence. The EU tends to frown on, and even regulate, many of these types of practices. 
Like many I now canāt access my dashboard (I am a sitter with a sit coming up) and I want to understand the pricing (@jenny the pricing link in the T&C document does not send you to a pricing page just back to Sign these T&Cs page) especially for this new co and/or duo package which is very vague. As someone who sits as part of a couple itās important for me to understand what these bolt-ons are. As far as I can see from the terms we pay for the ācoā but then the ācoā isnāt a member so has no coverage (insurances etc) but I canāt see anywhere where this info is clear. I want to access my account to see when my membership expires, how much I pay and see if I can access a pricing page but none of that is available until I sign the terms. That is considered duress. How do we progress without signing?
You cannot access your account until and unless you sign the updated Terms which include acceptance of the booking fee that will apply to each sit booked after your renewal date.
Some members have emailed support and requested account cancelation as they refuse to accept Terms they are unable to read.
This is a new term that has been added . I donāt object to it . I am just reporting that I have noticed this is an additional clause that wasnāt on the previous T&Cs .
ā5.3.3. abide by all of the immigration rules and local laws of any country you visit while carrying out a Sit;ā