Why don’t they just condense the Terms and Conditions to one sentence.
You are on your own.
Simple
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@Silversitters that means most sitters can’t lawfully sit in countries other then their own, despite what THS professes in their “helpful” letters. As we all know nearly every foreign country’s immigration laws see unpaid house and pet sitting as work, and therefore it’s in breach of their tourist visa laws if we do it.
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It also means that if a sitter sits in a country other than their own, where immigration laws prevent it, not only are they in breach of the tourist visa law but they’re in breach of the THS Terms and subject to any penalties for doing so.
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@Crookie remember, don’t feed it 
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Not gunna @ziggy
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As THS is marketing their services in the EU they have to comply with EU regulations and various national regulations. According to those the T&C should be easily readable, a summary should be provided and each change laid out in an orderly fashion..
EU consumer law requires that contract terms and material changes be clear, intelligible, and reasonably foreseeable at the time a membership is taken out. For ongoing subscriptions, changes that affect how value is delivered should be clearly communicated in advance and, where they disadvantage the member, typically allow a meaningful right to exit.
The document published by THS does not meet those requirements. That doesn’t make the new terms void, but THS can be fined if anyone reports them. THS should remedy this as soon as possible.
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I’ve noticed some comments on insurance and liability that seem a bit uninformed.
Because the service is inherently cross-border, members operate under different national legal systems. Consumer rights and liability principles vary widely from country to country—especially between the EU/EEA and non-EU jurisdictions. A single, universal insurance and liability framework that fully covered every legal scenario in every country where THS operates would be extremely complex and prohibitively expensive.
TrustedHousesitters functions as a matchmaking platform. The actual legal relationship is between the host and the sitter. It is therefore up to those parties to clarify responsibilities, liability, and practical arrangements before agreeing to a sit. This is neither unusual nor particularly complicated.
I would also strongly recommend that both parties carry their own insurance. In practice, a good travel insurance policy will often include personal liability cover for the most common situations.
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Can you please share what FRR means? I googled but it isn’t showing. Ty
@Twitcher Im on the same legacy plan, I think but still had to accept the T&C’s
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Yes I couldn’t access my account until I accepted. I couldn’t read them first.
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So many of us have noted on the forum having to accept t&C unread. I think if needed it would provide a legal challenge. If Mayfair is serious about protecting themselves they would have a redo of that one.
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Interesting thread.
Certainly raises questions about the need for housesitters to have their own insurance, for pet injuries and personal liability insurance - if THS new policies effectively provide negligible coverage.
Was just perusing housesitter policy of UK insurer professionalsaver co uk, but it expressly excludes US and Canada. We have no plans to revisit US in forseeable future but we have confirmed housesits in Canada.
Very interested to hear from any Canadian residents that have purchased housesit insurance or personal liability insurance.
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Feedback reviews and references
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I like many others could not read the T&C’s before continuing on.
I had to laugh at the statement We’ve made some positive changes. The only positive thing about booking fees is lining the pockets of THS. A bit like concert ticket sites.
Not sure I still want to be part of THS anymore. It was fun while it lasted.
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Didn’t see that, but it’s absurd given they are still advising that this sitting is a tourist activity when most countries consider it in the same category as “in-kind” work.
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I booked a sit in January, for July, and although my membership is due for renewal later this month, I will not be renewing it, so, according to a clause in the terms and conditions, I probably won’t be able to complete that sit, within my current year’s membership, which is due for renewal, later this month.
Clause 5.3.12. describes this in more detail, as follows:
Ensure that all Sits will be completed within your current membership term (unless we have given you written permission otherwise, however please be aware that this could involve additional costs.)
Most sits are listed for later in the year, so, especially when memberships are not going to be renewed, most of those sits will not comply with the above-mentioned clause.
The problem I have with THS’s methodology, is, that although my membership is still active up until the renewal date, and the sit was applied and confirmed within my current membership, legally speaking, and in my opinion, the service should still be honoured by THS, and utilised by me, no matter when the sit is completed-it sounds like the most logic and legal conclusion, but THS, just doesn’t look at it, that way.
I’d like to know, how THS, seems to think, they can get members to pay for a 12 month membership, but just because they want to cancel, for whatever reason, they are penalised for that decision, by applying such a harsh rule, which I do consider, to be somewhat illegal, as far as fair trading is concerned.
Any thoughts on what I’ve commented on, would be greatly appreciated.
@popeye I don’t understand what the issue is ?
You paid for a 12 month membership a year ago which expires this month. So you have had the benefit of a full year’s membership from Feb 2025- Feb 2026.
If you want to do a THS sit in the next 12 months then you need to pay for another years membership .
It’s how all annual memberships work .
Like if I pay for annual car insurance and don’t renew and I have an accident the month after it expired I am not covered .
If the host is happy to do this as a non THS sit private arrangement you can do that but neither party will be covered by THS .
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@popeye Following on from @Silversitters ‘s feedback, I did a search for the furthest out sit date - it’s in 2028. It’s my opinion that it would be unreasonable to think, just because you are a current member, that you could secure and complete sits for the next two years under the remainder of your current membership. It’s my personal opinion that membership is primarily to cover all aspects of sits, including during and after them.
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I’ve arranged with sitters with whom I have confirmed sits that are after my annual membership expires, to cancel the sit on THS and we’ll continue off platform e.g. communicating on WhatsApp. They’re quite happy to do this and I suspect I won’t be alone. THS has made the match, which is its function. Now we’re doing things our way.
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The reason why you don’t understand my issue, is because you didn’t read my post properly. I am well aware of how memberships work, so I don’t need a lecture on it, especially your ‘car insurance,’ example. Your assumption that I got my full 12 months from my membership is wrong. By the time I applied for the sit, (in January,) I still had a month left before the expiration of the membership, but because of their rule, it will probably be taken off their site. I pay for 12 months, but can only have 11, because of when the sit starts. Good for THS-they get 12 months money from me, but I can only use 11 months of it, because of the questionable rule.
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