@petshopgirls sorry to hear that you’ve had this experience . We just started with THS this year and it happened to us this is the thread where I posted about it .
Although it’s against the code of conduct I contacted member services but they declined to help other than tell me to write an honest review about the sit . Other forum members gave me good advice - but it was a very stressful situation. Sounds like this has happened to you more than once ?