@michaelso89
It would be best to check with member services on the Urgent Support phone number which you can find on your dashboard.
If they confirm that you are eligible to claim , there are other criteria to be met for a successful claim:
You must inform THS of the cancellation within 24 hours and then submit time stamped screenshots of the messages to support your claim .
You pay for alternative accommodation up front - there’s a daily cap on how much you can reclaim . The alternative accommodation must be within 20 miles of the sit .
$150 will be deducted from the total amount of the claim .
This up to date thread will help you through the claim process.
https://forum.trustedhousesitters.com/t/tried-tested-process-for-premium-insurance-claim