We wanted to share the good news that we’ve made a recent update to our platform, that will help prevent the risk of sitters from double booking sits.
- Previously, sitters could book sits with overlapping dates or multiple sits with the same dates. We’ve put some preventative measures in place to help sitters avoid, either knowingly or not, double booking sits or confirming sits with overlapping dates. In these cases, if a sitter with a confirmed sit attempts to apply for a sit with overlapping dates or the same dates, they’ll now see a message on the listing: ‘You’re busy with another sit’.
Firstly, overbooking sits was already against our member Code of Conduct - so, it’s a bit of an overdue update to our platform!
Double booking sits runs the risk of a sitter leaving a sit early, sitters “shopping around” for another opportunity after already having confirmed a sit, or cancelling at the last minute - and we’ve seen instances of this happening across our platform. Needless to say, this not only puts the welfare of pets at risk but causes undue inconvenience and stress for owners. We hope this update will help to eliminate this risk and make the process of finding a sit/sitter all the more seamless.
Of course, in some cases, the sit may have already been verbally and mutually cancelled by the sitter and owner, but not cancelled on the platform. In these cases, sitters should contact Membership Services to get this resolved as quickly as possible, so they can begin looking for another house sitting opportunity.
We know that many members confirm back-to-back sits, and so to ensure these members are not negatively impacted, sitters will still be able to apply/confirm sits that end and start on the same day.
With this update, pet owners can be confident that the sitter they have booked will not double-book, leaving their pets stranded and without the dedicated care they need. The wellbeing and safety of our members’ pets is always our top priority, and so we believe this change will be a really positive one for all involved - sitters, owners, and of course, the pets!
This will be live as of tomorrow, and we’ll be updating all members on the new update in our next monthly member newsletter, The Trusted Times.