Hi All ,
We promised we’d update you as we introduce improvements to the release of the pausing applications process, so I’m pleased to be telling you that the second change goes live today!
One of the main frustrations you raised as sitters, was that you didn’t have time to write a well-thought-out and considered application because you felt pressured to send a quick application to be within the first 5 applications. You were finding on more popular sits, that by the time you sent your application, the listing was already paused with owners reviewing their first applicants.
Although this affected only a small proportion of our members applying for sits in prime locations (most sits do not reach the 5-application limit), we listened to your feedback and have prioritised this adjustment. From today on both the desktop and the App (iOS and Android) if you have started an application you will be allowed to submit it, regardless of the 5 limit.
Once you press “apply” and start writing your application you won’t need to rush your application and can take your time to craft and submit a well-thought-out application, which we know our pet parents and homeowners appreciate.
However, there are a couple of things you’ll need to remember:
- The system knows you have begun the application process when you hit the “apply” button and start writing your application, but if you refresh your screen, or close the browser tab you will lose your place and have to try again.
- If the homeowner very quickly selects a sitter while you are still in the process of applying, you will see the message “reviewing applications”. Your application will not be considered in this rare case.
Submitting hurried applications was one of the top discussions both here in the forum and through the membership services team, so we are very pleased to have been able to implement this change quickly in response to your concerns.
Just a reminder too that we have already made the change to how the number of applications is displayed. Now you will see the exact number of applications, rather than a range. However this is currently only displaying on the desktop version, the App will be updated shortly ( this week) and we will let you know once this is live. We will continue working as a priority on the other adjustments.
Ben and the Product Team