We’ve had a sit cancelled & claimed recently and it all went to plan. Sit cancelled only 3 days out as HO bust his knee. Contacted MS on the chat bot and they said look for a sit, if you can’t find one then start looking for accomm asap and then book it and submit paperwork. Couldn’t find a sit as rural Turkey! Took screenshots of HO cancellation message, no sits showing nearby, distance of accomm to sit destination on the map (it has to be under 20 miles and it was 16 
), a copy of the hotel bill for 6 days (expensive as it was Bayram holidays so just over the $150 a night limit) and emailed it all over. Chased after a few days, told in the system, contacted by THS 10 days later with bank info and paid back in full minus $150 excess within 14 days. It worked!! Yes you have to pay out first (that’s insurance for you), yes 20 miles of within the sit is a very odd rule (but we made it work even though we had come from 4 hours down the Turkish coast!), the excess is annoying (again all insurance policies) and so on. BUT for the $45 upgrade cost well worth it. #wowthatwasalotoftalking
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