Is the Premium badge, in fact, a Pitfall?

[Silversitters]

@biscuit sorry to hear that you’ve had not one but two cancellations in the last couple of months !!
How many days in total did you claim for ?
Have you chased member services for an update on your claims . More recently sitters on the forum said they got reimbursed within 14- 30 days . It’s disappointing if this is no longer the case .

HO Cxld International Sit One Day Before Start!

Received call from host the day before the 3 week sit was to start that they needed to cancel due to a recent health diagnosis requiring immediate treatments. Understandably the situation was beyond anyone’s control. I immediately notified THS and made inquiry as to submitting a cancellation claim with my THS Premium membership via chat. I received instructions on what required criteria were necessary and details I needed to provide and within minutes had an email outlining the same and how to …

@Cuttlefish

We’ve had a sit cancelled & claimed recently and it all went to plan. Sit cancelled only 3 days out as HO bust his knee. Contacted MS on the chat bot and they said look for a sit, if you can’t find one then start looking for accomm asap and then book it and submit paperwork. Couldn’t find a sit as rural Turkey! Took screenshots of HO cancellation message, no sits showing nearby, distance of accomm to sit destination on the map (it has to be under 20 miles and it was 16 ), a copy of the hotel bill for 6 days (expensive as it was Bayram holidays so just over the $150 a night limit) and emailed it all over. Chased after a few days, told in the system, contacted by THS 10 days later with bank info and paid back in full minus $150 excess within 14 days. It worked!!