Received call from host the day before the 3 week sit was to start that they needed to cancel due to a recent health diagnosis requiring immediate treatments. Understandably the situation was beyond anyone’s control.
I immediately notified THS and made inquiry as to submitting a cancellation claim with my THS Premium membership via chat. I received instructions on what required criteria were necessary and details I needed to provide and within minutes had an email outlining the same and how to submit.
This sit was in London and I was on another sit, long term repeats, now friends who offered to accommodate me the entire 3 weeks but I just couldn’t do that. I stayed 2 additional nights with them, looked for other sits and went to a hotel.
May 10 Claim submitted
May 16 Confirmation that it had been submitted to claims adjuster and that it could take up to 30 days
June 4 Notifified that claim had been approved. Given a form to initiate transfer of funds to my account and that could take 7-10 days to receive reimbursement.
June 6 Funds received
Thank you THS for your support, extraordinary team, Ari, James, Georgie and all who work quietly in the background.
And in the words of Snoop Dogg,
Thank you me for being a Premium member.
Word from HO, long haul ahead but favorable.