Sit going pear-shaped: Advise and Opinions sought

PLEASE include this info in your review of the sit. Include these facts, nothing emotional (like how it made you feel). Help future sitters!

2 Likes

I’m really confused @Rhe - you don’t want to leave, you don’t want to tell the son to leave, you don’t want to turn the cameras off, you don’t want to tell the owners how you feel and you don’t want customer services to tell the owners they’re in the wrong or inform them that you feel uncomfortable. What advice from forum members would have helped make the situation better for you? :thinking:

4 Likes

Sometimes folks just want to vent or want empathy. But yes, they’re often not good at saying that and instead their posts read like they want help. Or maybe they have no idea what they want and just randomly think there’s something magical that reaching out can accomplish.

BTW, even if this thread doesn’t help the OP, it might help other folks who encounter such situations in the future.

5 Likes

@Maggie8K - I agree it will help other members but only if the sitter leaves a review that is a true reflection of their experience. That should be easier with the blind review system. If they don’t the homeowner will think it was acceptable behaviour and just continue as before.

3 Likes

For a week, I might also choose to stick it out.

@Cuttlefish I think it is good that sitters post such experiences here. I find the HOs behaviour absurd. Why do they even want a sitter? Is is for the pet or is it for the son??

1 Like

Yes, it’d be best for other sitters to know to avoid the host. Unfortunately, some sitters still won’t feel comfortable with writing factual reviews, for various reasons. I wish they would, too. But if not, even a thread like this might help other sitters, maybe if they come up with fallback plans in case something like this happens. I notice that in some threads people feel like they have no agency and that’s just not the case.

1 Like

@Rhe thanks for coming back to the forum to update us .

I do understand your decision ; even if I might have made a different one . I also know how awkward it is when you feel (due to practicalities ) that you have no choice but to stay for the remainder of the sit .

Hopefully the new blind review process that is in operation will enable you to feel that you can leave an honest ( non-emotional) review to warn future sitters .

When the sit is finished you can also choose to leave feedback to THS which gets noted internally against the HOs records . With this feedback you can choose whether or not you want THS to contact HO about it or not . This system wasn’t in place when we had our curtailed sits earlier in the year .


3 Likes

I’m not saying it isn’t good to post @pietkuip - it absolutely is. The OP sounded as if they wanted advice and were given loads but didn’t heed any of it. My point was “did we miss an alternative solution for the sitter situation?” :thinking: if so, I’d like to know as it would help all of us.

1 Like

Hi Cuttlefish, I did indeed post about my situation seeking advice and opinions, and I received many useful responses. Having considered all the various possibilities, I have decided to stay for the remaining few days. Just because advice/opinions are not heeded does not make hearing that advice useful.

Again, the sheer practicalities of leaving the sit outweigh the benefits. If I had a nice home of my own nearby I would return to it, but I don’t.
As for telling the family the son should not return (he’s away for tonight and back again tomorrow), I also have some sympathy - I don’t know his situation, but perhaps he has no other place to go.

Those factors don’t negate the fact that the sit is not as advertised, and not what I had originally signed up for.

In an ideal world, THS would remove the owner’s listing until they had added details about the security cameras and possibility of third part visits. Again, I hope THS doesn’t contact the owners during my stay, as this would land me in a disagreeable situation.

So, the reason for my post was to gather some options to consider, and, yes, perhaps to vent (and appeal for some sympathy!).

5 Likes

Nobody should be subject to their privacy being violated. HOs who don’t remove/disable indoor cameras for a sit should not be able to list with THS period.

2 Likes

I understand why you have stayed.

I dont understand why you havent informed the home owners that you are unplugging the internal cameras (as this is entirely within your control).

I also dont really see why you cant have a conversation with them about the son staying, and separately with the son about his alternatives. I appreciate it’s not a comfortable thing to do but it is possible to do politely.

2 Likes

Hello, I leave for another sit tomorrow. Here is the message I plan to send to the HO. (Please note, I am very shy of conflict (I’ve been scarred before), and part of me just wants to let THS deal with it)

Dear HO
I hope you have settled back in. ABCD is a delighful dog, and the house is warm and well-appointed. I know you are relatively new to Trustedhousesitters, but there are two key factors about this sit that breech the THS code of conduct, and need to be clearly stated in your initial listing.

The first are the internal cameras, which, according to the THS rules, need to be declared from the outset and switched off during the sitter’s stay.

The second issue relates to having your son stay. He is a pefectly affable person, and I completely understand that he is between houses and needs a place to stay, but again, third parties are not allowed.

Being upfront from the beginning about these two significant issues is essential in order to comply with the THS code of conduct, and avoid penalties from the site.

6 Likes

Is the tone appropriate, in your view?

1 Like

@Rhe
It would be good if you could formulate that into your actual review of the HO- as its now blind you & the host won’t see each others reviews in advance- so they won’t be influenced by what you write. But if you send that as a direct message to them you are quite likely to get a less than desirable review from them! Protect yourself- you have already suffered enough on this sit.

3 Likes

I think I’d add somewhere in there “if you are going to continue your membership of THS then there are two things you will have to change in order to comply with their Ts & Cs as a home owner. No internal camera and no third party guests (see notes below to help clarify) and go from there….spell it out a bit more but still respectfully. Also ask support to remind/advise her of the same :+1:t3:

3 Likes

First I want to send my sympathy for the really hard time you’ve had on this sit and fully appreciate you not wanting to be confrontational. Whilst the opening of your draft to the HO’s is great I don’t think saying that the “two key factors” need to be clearly stated upfront is the right approach - both are against THS Terms and Conditions and as such should never form part of a listing. THS need to advise the HO’s that neither cameras nor third parties are permitted for sits advertised on their site. I hope your next sit runs smoothy.

2 Likes