I have had my sit live for a while now and had no applications. This is unusually as I live in a tourist area and it is during school holidays.
On inspection myself and the THS team member I spoke to online could not view my listing via search.
Has anyone else experienced this or have any ideas how to fix the problem.
My membership renews tomorrow and if it’s not fixed I’m probably going to cancel my renewal.
Hi - I can see your listing through the link.
You mention school holidays so if you are open to families you could choose the family friendly filter.
Many family sitters use that filter to search.
The issue is I’m not appearing in anyones search. The link works, but if you don’t have the link my sit is invisible.
@Emerald Didn’t the team member have an explanation? If not, ask that it be referred to a supervisor for review. Training of team members has been inconsistent, from what forum members have experienced.
No, I can’t see it if I look for a sit in Swansea with dogs and cats within your dates so would do as @Snowbird suggests and escalate it with MS to help you fix this. Completely agree that’s unacceptable, how do you get sitters if your sit isn’t live?! #membershipsupport
Hi Snowbird,
They said they would pass onto the technical team and I would receive an email. I have not received anymore communication, so before I cancel everything this evening, I wondered if there is a solution I can make before my renewal.
Maybe I should call back? I don’t want to bug them if they are working on it or it’s a me issue with my advert.
@Emerald I don’t know how long it’s been since your most recent contact, so I can’t comment on the idea you may be bugging them. However, if it turns out not to be a tech issue then the membership team has unnecessarily delayed you. If it is a me issue with your advert, you can only find that out by getting their advice.
I’m not an owner here, but sometimes the new photo requirement rules stop listings from displaying. That’s not a tech issue as such. I did look at your listing on the app and there isn’t any text tagged to your photos. I think that’s a recent requirement. As I understand it, also the core required photos - living area, bedroom, bathroom, kitchen, for example - must be there and I think in a specific order. I have to be vague as I’ve never done a listing. Sadly, when this stalls a listing, the system doesn’t show the owner the issues apparently. Sorry for my vagueness but, without personal experience, I can only generalize.
@Twitcher I wish I’d seen your response before I rambled on. I think you’ve identified the problem (renewal date) which, if so, is certainly not a technical one. Seems like a first thing to check for a trained team member. Looks like they need you on the membership team. 
Not at all @Snowbird, I was only clutching at straws.
One way or another, it needs to be resolved asap.
How many other hosts could be in the same position?
Hi Twitcher, thanks for the reply. I believe it was Therese I spoke to on Webchat this morning. Any suggestions I could try? This listing has been up a while and its now so close even if it gets fixed I may not get a sit and don’t want to sink £199 on something I won’t use again. I don’t travel for work anymore so will only use for this holiday most likely.
@Therese Is Emerald referring to you, or are there two with the same name? If it’s you, can you follow up with them by DM maybe, to give them some reassurances? Emerald, Therese is an experienced team member, if it’s the same person. 
Thanks for sharing this @Emerald - it’s fixed. Member Services will also follow up shortly to answer any questions you may have.
What happened?
TrustedHousesitters don’t show expired listings in search results, however search was incorrectly including listings that were due to expire (that day) as expired.
A temporary fix in place for your listing, it’s searchable again, and we’re fixing the underlying issue too.
Just to confirm, your listing was searchable prior to today.
Update: this is now resolved for everyone (21/07/26)
Thank you so much!
Hopefully I will start getting interest now
It sounds like it is fixed now but it was a good job you checked.
Perhaps push for a discount on your renewal for the inconvenience.
I guess you have had to renew for the upcoming sit in August.
Hope all goes well and you find some great sitters.
It isn’t showing in a general search in the app or web. I have switched off and back on again @Mark_B
Thanks for confirming @Snowbird
Can you see it @Emerald?
Yes! It can now be found via search