Hi @Sally1mustang , and welcome to the forum! Yes, it’s important to have all the info before committing to a sit. Many people like video calls, some prefer voice calls. Here are a couple of earlier discussions on the subject.
https://forum.trustedhousesitters.com/t/what-questions-do-you-ask-on-a-video-call
https://forum.trustedhousesitters.com/t/yall-get-interviews/
Are you a sitter or a pet/home owner?