Dear community,
I haven’t used THS very often, although I have been a member for several years now. Our latest sit finished just about three days ago, and while being overseas, we had fairly good communication with the sitter. Prior to them staying at our place we had a Zoom call, and they visited our house twice before we left.
While they did a fairly good job taking care of the cats, upon our return, we found out that they had left the house very messy, the cat’s water bowls looked as they were not washed at all, and the cats’ food plates with dried wet food filled with dry food on top. The kitty litter was all over the bathroom floor, indicating that it hadn’t been cleaned and the bins were overflowing (we were away for three weeks, and they could’ve taken the bins out at least three times in that period). The worst part was that my outdoor plants were parched by the sun, and some of them were beyond recovery. I explained to the sitter several times how often the plants would need watering and reminded them while we were away. It was pretty heartbreaking coming home to something so devastating, and I’m honestly struggling to understand what went wrong. I had a chat with the THS, and they suggested speaking with the sitter, but that makes zero sense to me. I was just wondering what other people’s experiences are and what you would recommend. I’m expecting they will retaliate if I leave a negative review, and I’m worried because they obviously know where I live.
Thank you in advance for all your advice.