I’m so sorry to hear what you went through on this sit, such a traumatic experience. Unfortunately, there is nothing you can do now that their review, your feedback and your reply are published. THS will not remove them.
You did your best to try to remedy the situation. I think you have to put it to bed. I empathize with you, as I’ve been in these kinds of upsetting situations too.
Your profile says you are now on a long-term sit with cats, is that right? I’m sure you’ll do an excellent job, as you have in the past, which will result in another good review. When you are applying for sits, you might want to ask them to please read past your last review, that this HO was so pleased with your first sit that she had asked you back, that the events that took place were very out of the ordinary and that much of what she wrote came from a place of anger and did not accurately reflect the care you provided. And to please consider your credentials, your extensive experience with many different kinds of animals and your other reviews. And as you often do, apply to those sits that many of us are not qualified to do, such as small holdings and those with many or unusual animals.
Treat yourself gently. You’re a resilient person, you will be OK. Someone gave me this self-hypnosis CD years ago when I was going through a difficult time. I dug it out recently and watched it. I think it’s a treasure. Maybe you’ll find it helpful too. Amazingly, someone posted it to YouTube:
Correction: I just watched this entire video and it starts out exactly as the one I have but the theme of this one is perfect health and the theme of mine is Unstress, Be at Peace. This one is still very nice. I wonder if I’ll be able to find the De-stress one.
Found it, but you have to buy it (It’s worth it!): Watch Dick Sutphen's 'Un-stress' Video Hypnosis Online | Vimeo On Demand on Vimeo