@TheEnglishFlaneur, there was a discussion thread on this topic created only a few weeks ago … Owners who opt out of video calls - #43 by Marj
Suggest peruse.
In brief, views on importance of video calls vary for both pet parents and housesitters. It is our impression, from threads, that most pet parents and most housesitters either prefer or require a video call prior to confirming a sit. If a pet parent declined video call then we would withdraw application. No question. But views vary.
As experienced housesitters, we would not accept a sit without a video call. Through experience, we find that the video calls are an integral part of due diligence of fit between pet parents and housesitter; in clarification of any important topics that were omitted in listing (often the case); in sharing two-way info on travel plans, related commitment, and any date flexibility; and more.