Hi @Snowbird
The pandemic had an impact on TrustedHousesitters staffing levels, just as it did many other organisations. A priority is to bring the Membership Services Team back up to pre pandemic staffing levels and maintain the excellent level of service we have always provided to all of our members.
The Membership Services role is a complex one requiring many different skills, including great communication and they need to be pet lovers. Recruiting the right staff and training is a process, the key words here are “the right staff” I’m pleased to report that three new staff members started their training last week. and while the role can be remotely based, remote training can and does take longer.
All members messages and incoming communications are responded to, nothing goes unattended, however response times can take longer and we understand how frustrating this can be and how important the communication, contact and service is to all of our members and we can assure you that all urgent matters are attended to as a matter of priority.
The Forum is another source of help and support for our members which we encourage all members to connect with.
This is a priority and we thank all of our members for their patience and understanding … Members like Julia who was helped by James, this is the experience we aim to give every member in need of help and support
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