If I don’t post a review of the HO, they can write whatever they want and after 14 days I can see it, but not review or respond to them. I’m really puzzled about how to take the ick factor out of the review system.
1 Like
I asked a human on chat to remove or edit my own posts, they said no and stated policy.
Can you read the reviews which HOs have left for other sitters? Maybe some HOs are serial bad reviewers?
Yes you can @outdoorsy - Click on the profile and see what they’ve said about past sitters and vice versa for past owners. #insideintel that’s for sure!
Where do I click? No links on the name or photo. Sorry if stupid Q!
You click on the listing and then look at sitters and reviews and then they should all be in there @outdoorsy 
Please file a review appeal to THS for an untrue and not balanced review, which is against their stated policies, and against the law. It is libelous to leave a knowingly false review, and for THS to accept such false review. They need to be held accountable and to swiftly resolve untrue reviews. The emotional and physical consequences of a false review to a pet sitter need to be considered paramount.
Our Review/Feedback guidelines
All reviews, feedback and responses should be; considered, factual, respectful, unemotional and polite.
We advise members to share both the positives and negatives about their experiences. The best reviews/feedback provide constructive and factual information which will help other members in their decision making for the future.
They must be relevant to the sit and pet care aspects only.
"
I would take this up a notch in your shoes. I’d make it clear to the person you spoke to that you’d like a prorated refund if they can’t remove your own words, since those words will prevent you from getting other sits. These are your words. You aren’t being pressured by anyone to remove your words. You regret your choice of words and your repsonse was hasty. It is not an unreasonable request.
I have been turned down for my last three applications after recieving a couple 4/5 ratings on a review and commentary. I had 100% acceptance on the three sits i applied for prior to that. I’m so sad. 
I love house/pet sitting and I pride myself on doing a good job.
1 Like
I’m concerned about getting future housesitters after receiving 3/5 stars from a recent sitter. I had previously had only five stars and highly positive comments. I’m particularly worried about a 3/5 for cleanliness - I wouldn’t go to a house with this rating. My house is always clean and tidy, and before I left I had the kitchen and bathroom professionally cleaned and did a thorough clean of the rest of the house down to fans and light fittings. The review was only a few words saying how they enjoyed feeding my dog and playing with her.
My neighbour phoned to say that the sitters had been away for two days and nights and my dog was alone in the house. I couldn’t reach the sitters for 24 hours as their phone was turned off. I was upset when we spoke, but I thought we ended on good terms, though they said they felt spied on.
I can only think the untruthful review was revenge. I gave them 5/5 as I thought the problems were primarily miscommunication.
@Marj you can reply to the review in a non disgruntled manner.
You can make a note in your listing that you have your home professionally cleaned before thsitters arrive and most likely that 3/5 stars shows as an outlier.
May we all keep in mind that reviews are blind for a reason now - do honest reviews.
If I thought my dog was left for 2 days…not only would that be a LOW review, I would file a complaint with THS.
But as is the case sometimes, something seems off here…
7 Likes
I was given a believable explanation that, while one of them was away, the other was at the house but staying indoors.
Which if that’s the case @Marj then the dog wasn’t left alone for two nights, it was simply that there was a single sitter with them. Neighbours can be good & bad in terms of sitter feedback, they don’t always see or know the full story and love to stir the pot (firsthand experience). We agree with @HelloOutThere in that this is exactly why blind reviews exist and you have to be honest to yourself and future HOs. Being annoyed they rated you down and you didn’t do the same thing is closing the barn door after the horse has bolted sadly. Respond to their review factually and honestly & put it down to experience. You can also contact them directly and ask for a reason. #onwardsandupwards
2 Likes
Which is why I said that there was a communication issue, not a problem with the care. I stand by my review of them and am in no way annoyed by it.
It was when they didn’t answer the phone for 24 hours that I became anxious, and I believe this anxiety has been punished with a bad review.
1 Like
Then a factual & full response is key @Marj as that isn’t fair or just. Comms is key to every sit working well for both parties. BTW we were invited to a sit yesterday where the HO had been docked a star or two so I asked why. She explained the background and we moved on and accepted. #bestofluck
3 Likes
It could also have been a simple error. I have a 4/5 on cleanliness from one host. After she left the review she contacted me, mortified. She says she thought she rated me a 5 and either accidentally made it a 4 or THC made an error somehow. Unfortunately, THC refused to modofy the review.
@Lnorthrop if the owner contacts THS directly they will amend the review . Lots of member have reported the same issue.
2 Likes
@Lnorthrop if the HO made a genuine mistake on the stars and wishes to change it THS will change it. We’ve had at least 2 reviews changed on stars and also on comments. But it has to be the one who wrote it that makes the request. You cannot get it changed yourself.
3 Likes
i had to cancel while on a sit as i took ill.