Here is a long conversation about this from a while back: HO that live in the wrong city as they say in the sitting - #94 by LIQ
Nothing has changed – except that in my case, I found if I listed as “Manhattan” rather than “New York City” the pin on the map moved from 7 miles away to about 2.5 miles away in the middle of a lake and I now have a screen shot of the general area in my photos. Unfortunately, not every homeowner is going to devote this much time and research to try to come up with a fix for a problem that shouldn’t be a problem to begin with because THS needs better tech.
Raising a “complaint” here with owners or sitters is worthless as very few people members percentage wise ever come to the forum or will see it. While moderators sometimes take complaints to product teams in THS, I don’t know that much systematic change comes as a result of concerns raised in the forums. You can try writing an email to member services. You will probably get a reply written by a bot and unseen EVER by human eyes. It is very frustrating. The most helpful pieces of advice I’ve gotten from the forum have all been work arounds.