Advice on sitters who let me down

Thank you to everyone who replied to my post for your very helpful comments and advice. I thought I would post an update and I have one final question.

I enjoyed my holiday but spent a lot of time processing what had happened as I found it quite traumatic, as well as costly.

I arrived back on Friday. Ben, my dog, was quite happy and well looked after, but delighted to see me of course. When I got home, I opened my front door with some trepidation. The review left by the sitters made it sound as if the place was very dirty. Had I really reached an age where I would have left it like that unwittingly?

I was relieved to see it all looked clean and tidy as I expected. I then did a close inspection of every room. I found a few areas where things could be improved – bits of skirting board needed dusting, the rug my dog lies on had crumbs from the last biscuit he was given, I did find two spiders in the conservatory, etc. But it was all very superficial and would have been easily and quickly remedied by a professional cleaner, as I suggested. I doubt it would have taken them more than. an hour or an hour and a half at most – it’s a very small house. However, I took on board that probably I need help in future to ensure everything is as clean as a sitter would like.

My dog doesn’t sleep in my bedroom but, if I leave him alone for any length of time, he likes to get on my bed while I am away to wait for me. I leave a light blanket at the bottom of my bed for him to lie on. This was in the washing machine when I returned, and I realised I had forgotten to wash it when I did the sheets and mattress cover. I think this was the cause of the husband’s issue. I looked up what you should do about dust allergy and one of the recommendations is “Keep pets out of the bedroom, and preferably out of the house.”

I haven’t heard anything more from THS so don’t know if they plan to follow up my report. I’m going to contact them again as I don’t think someone with a severe allergy should be pet-sitting unless they disclose it beforehand. (My daughter is convinced that the dust allergy was just an excuse and that they had already made plans to leave but wanted to blame me. They phoned her less than 4 hours after messaging me about the dust, saying they had to leave the house in an hour due to a family emergency but mentioned nothing about this in their review.)

I have decided not to be put off but to try again next year. I probably only have a few more years when I can travel abroad before travel insurance becomes prohibitive due to my age.

I’ve learned a lot from this experience. I will get a cleaner in beforehand to make sure everything is as spotless as possible. I will also make a video that I can send to people, and will ask a lot more questions about what they expect when I do a call with potential sitters.

I think I will probably avoid young people from overseas in future, although that might be a bit unfair. The husband in this case was in the UK to attend a business meeting and they told me they wanted to follow it up with an extended stay using house-sitting and hotels. They were particularly keen to come to Cambridge and be within easy reach of London. My gut feeling is that she would have been a good sitter, but I think he expected much more luxurious accommodation than I could provide. I also don’t think they found ‘follow-up’ sits to provide the extended stay they wanted, so they may just have flown home after his meeting.

So my question now is - do you think people in the UK would be interested in a little house like mine? Almost all the replies I received were from young people from other countries who wanted to visit the UK.

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Hi @Cairokid

I’ve asked the team to let me know if they’ve got any updates or follow up, and if there’s anything I can share, I’ll let you know!

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First of all I would like to congratulate you on your approach to this experience and encourage you to continue using this platform.

Regarding your question, I am not from the UK but I have spent lots of time reading this forum and I am convinced there are people from the UK interested in your sit. I would also suggest that if you don’t find British people, you may consider people who have a clear plan to be in the UK and have already booked sits before yours and perhaps after. You will get a fairly clear idea about their reliability and expectations during the chat.

Best of luck in future sits and travel and thanks for the update.

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I’m certain you will get other sitters, your sit sounds lovely. Maybe a more mature and less entitled couple would suit you better. It was a horrible first experience for you, but most sitters won’t behave like this.

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Thank you so much. I don’t feel that they should be banned from THS as I think the wife genuinely loves animals, but they should definitely make it clear to any potential HOs that the husband has such a severe dust allergy as dust mites apparently thrive in pet fur that has been shed.

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I’ll make sure the team know - they’ve just confirmed someone’s looking things over. :heart:

The answer is ‘absolutely’. I am from the UK (Scotland) and sit exclusively within the UK (I have spent most of the last couple of years in England and am currently at a regular sit in Cheshire). I have looked with interest at your ad and would very much like to sit for you in the future, if dates allow. I would also like the opportunity to restore your faith in house sitters! I am not interested in being close to London nor having luxurious accommodation, I much prefer rural areas with quaint cottages and scenic dog walks!

Another point is not to pay too much heed to the cleaning side of things. It seems the previous sitters used this as a ruse to cover their backs. I have no doubt your house is spick and span, and house sitters are accustomed to the odd spider so please don’t feel the need to go overboard for future sitters based on past ones. Most of us are content with a clean space, kind home owners and delightful pets! Wishing you the best.

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Thank you so much. I tried to message you but it says you are not accepting messages. I lived in Scotland for 35 years myself - in various places including Glasgow, Stirling and Oban. I left in 2001 but still miss it.

If the dates fit, I would love to discuss sitting with you. It sounds as if what you are looking for is very much what I can offer. Ben is a sweetie and my house is comfortable, although it is very small.

I hope to go away on two trips next year. One will probably be in June and one in October but I don’t have dates yet, as they have to be agreed with others. I will know some time in November so I will get in touch with you then.

Thank you again.

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Absolutely! I’m sure you’ll find sitters - your home looks lovely (not everyone is looking for a grand place), Ben looks gorgeous and you live in an interesting area. All the “problems” your previous sitters had are just part of living in the countryside and with a pet. If I see your sit coming up on any of my searches then I’d be likely to apply.

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Just be sure to update your listing if you are going to limit to only UK sitters. This is a very international community and many sitters from all over enjoy sits in the UK. I’m from the US and have done 13 sits in the UK. Make it clear at the top of your listing that you only consider UK sitters in order to avoid wasted time for both you and the sitters who might otherwise apply.

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Thank you. I have been advised not to restrict it to the UK and will take that advice. I will look for more mature sitters though, and make sure we discuss fully what their expectations are so that I find someone who will enjoy their time here.

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Sorry you couldn’t send me a message, I’m not sure what’s going on there!

I am booked up until October 2025 I’m afraid, but have favourited your sit so I’ll get notifications when new dates are posted, and will definitely apply if circumstances allow! And please don’t worry about the size of your home. I (and many sitters) prefer a smaller space. As a solo sitter, I have stayed in huge homes and have felt quite unsafe in them. Not to mention there is a lot more cleaning to be done! I actually seek out smaller, cosy houses now.

I agree with others that there is no need to restrict sitters by age or location, but it is very understandable given your recent experience that you may find it reassuring to have a UK-based sitter who has several years experience under their belt. Considering what you’ve been through, it’s likely you’ll be on high alert for anything that seems untoward so will be able to spot red flags a mile away! I have no doubt your future experiences with sitters will be so much more positive :heart:

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Thank you for your update @Cairokid , and I’m so happy that you look forward to new possibilities! Best of luck and safe travels!

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Yes.

I think you’ve just had a very poor first experience that you’ve found troubling and upsetting… You’ve clearly thought about this unfolding situation a lot, at a time when you should have just been enjoying your holiday and confident that your dog and home were being well cared-for.

I hope you can put this behind you now and not dwell on it any further.

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This is a quick message to let you know what happened with my complaint. A lovely lady called Rachel from THS phoned me and was very thorough in her questions and very understanding. (I think I talked at 100mph to get everything said!). She told me she would contact the sitters and get back to me in a couple of weeks, and that the options were to give them a warning or to remove them from the platform.

A couple of days ago she contacted me to say the sitters had decided to leave THS but they had been given a warning, in case they didn’t leave. I think that is probably for the best as, regardless of how they behaved, I don’t think someone with a severe allergy should be pet-sitting.

Thank you to everyone who responded with advice and I would encourage anyone who has had a bad experience, either sitters or owners, to speak to the THS team.

PS: one of the outcomes of this experience is that I bought myself a new powerful vacuum cleaner with a long attachment to get to those hard-to-reach places. :slight_smile:

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That’s very reassuring to hear that THS have done something about it.

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Thank you for the update @Cairokid - very much appreciated.
I do hope you have a great experience next time

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Thank you so much for letting us know @Cairokid :heart:

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Thanks for the update @Cairokid and wish for happy travels in the future!

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Thank you @Cairokid for this update and very reassuring the support you received from Rachel at THS - a very good outcome - though very difficult for you at the time.
We’ll all be watching for your listing now so we can test out that new vacuum cleaner :wink:.

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