Filthy house and unreasonable expectations

I arranged a house sit in the area where I have a home that was being worked on in the French countryside and even though it isn’t through TH we found each other there.

The HO is threatening to write bad things about me on TH, not possible because the arrangement wasn’t through them, but has taken to the local social media community to air her tirade. I’m not sure this bothers me much as the woman is well known for bad mouthing others, but it does make me wonder how to possibly deal with this in the future. I have one sit under my belt from last June and neither I nor HO left reviews, I think just because we both took the situation for what it was and found no reason to complain.
The house was by my standards really not clean so that I couldn’t actually sleep inside as the dust and animal hair meant I couldn’t breathe. The dogs were lovely. The HO was lovely. I slept in my van and looked after the doggies during the day.
Now I’ve just finished this challenging sit in France, having to keep two woodstoves going all day and care for four horses, two dogs, two cats. Upon arrival the HO immediately asked me to pay for a delivery of wood, and I then also had to buy dog and cat food and other household supplies and pay for the farrier when he came during the sit. The owner’s crass comment to her husband on the phone when I agreed to pay this was, “She’s loaded.” They partially reimbursed me. I arrived for circa two weeks with three bottles of wine which the HO initially claimed she “didn’t drink reds” then proceeded to drink a bottle each night after I went to bed. We were two nights in the house before she left. Ok. The house was filthy. Greasy, piles of dirt, dust balls, hair, etc. She was apparently too hungover to explain things properly and left the house as filthy as I found it with one house key I didn’t manage to figure out how to use, but then managed when she had a neighbor stop by. And a clogged sink she blamed on me. After daily care of horses in below zero weather, hauling wood, walking dogs, cleaning up the excrement that they and cats regularly left in the house, I left the house largely as filthy as I found it with the exception of having cleaned the kitchen so I could use it, sweeping as the vacuum didn’t work, and stripping the bed. The dogs were sweet but uncared for, had fleas, and left to sleep on dirty rags on the cold kitchen floor which I probably should have washed but was afraid the woman would be angry as she was so difficult I dared not do much. But I was not willing to deep clean a house that clearly was not regularly and thoroughly cleaned as I was already consumed with taking care of the animals and keeping the fires going. There is no question in my mind that the animals were lovingly and exceptionally cared for as the neighbors commented. The woman asked me to leave before she returned and I left the kitchen wiped down, everything picked up and as it was, floors swept as best as possible. And now the woman is flipping out, even complaining I used too much wood, but mostly that I didn’t clean her house and it was as she left it. She apparently believed I should be her servant and house cleaner, and bank! I’m flabbergasted and wondering how anyone can possibly deal with such a situation.

Edited to meet posting guidelines & terms

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Sounds awful. Clearly you did your best in a really difficult situation. I’d love to read what she wrote on social media because she sounds like a few sandwiches short of a picnic.
It wasn’t even arranged through THS so I’d take with you those hard leaned lessons for next time and carry on.

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Yeah, it was pretty awful, thanks for the sympathy. I kept my cool and have the support of the neighbors

*Edited to meet posting terms - sharing other people’s private messages

The French neighbors were shocked I took care of so much for free and told me I could earn money housesitting for them. I mentioned that to the owner as a suggestion that there was another way to see the situation. Well, you can imagine her response! I’m really upset about this as I was hoping to do more housesitting…but I am not someone just looking for a place to sleep. I work as a writer and under those circumstances found it difficult to get my own work done. Plus, I am not young and easily intimidated, and not broke. And I can sleep in my Van home if necessary, so I hardly think I would steal her TP, matches and firelighters! I feel really burned and am not sure I dare to try again.

Sounds horrific. Did you meet the person beforehand, talk about expectations, see the house, do a video call etc? If someone is going to be difficult there are usually flags. If there is even a tiny hint of an issue, walk away. Your gut is pretty much always going to be right. If you are in a small gossipy community it might be easier sometimes to just go to a hotel or rent an airbnb. That way you can keep your sitting and life separate and avoid these issues where one starts encroaching on the other. It’s a bit like some of the discussions that have happened on here about some sitters wanting to keep their sitting and work life completely separate and not unnecessarily volunteering information about one to the other.

That’s good advice and perhaps I have simply been naive and assumed the best. I try to stay out of gossip and drama and figured once she was gone I would just get on with the chores each day. Which I kind of did, not anticipating that…she left her home filthy and really expected me to clean it…a huge house with many previous stains from pet excrement on the rugs, lots of “deco” that would look good in pictures, but doesn’t convey the reality, lots of artificial automatic scent machines to cover the horrible smells. Just depressing. NIce dogs though. Nice horses. Nice neighbors.

Oh and (as I chuckle) the “exercise equipment in the sport room” is an outbuilding covered with dust and dirt and cobwebs where the horse tack is kept! She advertises this as an amenity!

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Bianca, this is also what I thought about later…we just had email contact but know mutual people…who didn’t warn me. (They did laugh uncomfortably later and apologized but didn’t want to get involved. Other neighbors then warned me after she left…) When I left my kid with sitters I had a book about him and would do the same with a house. Right? Makes sense, emergency numbers, this and that info…Nothing there. She left at five in the morning, messaged later where the house key “might” be…

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Sorry @Pen, that sounds just awful. We had a dirty housesit once (once in 35 sits, so definitely not the norm). It gave us PTSD for a good while afterwards.
I often read on the forum that it’s the owners with the dirtiest homes, that seem to leave the lowest score on ‘cleaning’, even when sitters leave the house better than they found it, the owners still seem to ding them down. The mind boggles.

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I’m not complaining about TH but how can a sitter give an honest review without the HO knowing as a warning to others? This has really upset me. Of course it isn’t TH fault if either party lies about conditions etc…

Yes, I think so too. I am really not picky. I love a clean home, nothing better than hours of cleaning on a Friday afternoon, a hot bath and glass of wine and clean sheets. (Not everybody;s idea of a good time, but then I probably date myself!) But hey, everybody is different and has different standards. I like people, even if they are slobs. But to high handedly be expected to clean the manor (and pay for the privilege!) was a bit much, especially after the 4 wheelbarrows a day of hauling wood, hauling hay and water for the horses etc…which of course she never thanked me for.

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I’m a little confused, if it wasn’t via THS, then shouldn’t you be venting your frustration at wherever you got the booking? I can’t even comment on what you should or shouldn’t pay for or for the state of the place as I don’t know what your full arrangement or agreement was with the HO.

If you want a level of quality and mutual understanding and respect then use THS.

Just stick to bookings via THS, it would be waaaay easier for you in the future.

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@Pen this is the main reason we choose to use THS unless the homeowner is already known to us .

THS T&Cs are clear that we are sitters only not housekeepers or cleaners or gardeners or vets .

THS doesn’t guarantee that a homeowner will be reasonable or their home clean . However before applying and agreeing to a sit we can read reviews from previous sitters . If we find on arrival the home unacceptably filthy or the homeowner has unreasonable demands we can leave leave (and have a measure of protection with the sit guarantee ) if we choose to stay we can write a review on THS to warn future sitters .

With a private sit arranged outside of THS you unfortunately don’t have any of these protections .

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You are absolutely right, Deb and it was only coincidence really that we are both on THS as my home was having renovations done nearby so I wanted to be in the area and not stay there but knew they needed a sitter. But we didn’t formalize it through THS which I now know was not a good idea though I am not sure in this case it would have made any difference.

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Yes, exactly. We live and learn. She has two positive reviews but as I am sure she has had many sitters I do wonder why she doesn’t have more reviews.

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@Pen have you checked on the app for “missing reviews” ?
I am a bit confused was this a THS sit or a private arrangement?

No, it was private so there won’t be any from me either, or from her about me.

This is unacceptable and I thought I had issues with the level of cleanliness!
My issues are with the site itself. Sitters depend more on positive reviews and quite often the HO won’t bother to leave a review even if you did an amazing job!
This needs to be changed ASAP and its unfair on the Sitters.

We’ve recently arrived at a new sit. We arrived in the evening, to a house with dimmed lighting, and shared a meal with the hosts who are lovely. During the meal, they asked about our worst experience of housesitting and we related that we’d once encountered a really filthy fridge and oven but, as it was just a 4-day sit, we’d left it and eaten out.

The HOs laughed, and informed us they were quite shocked to have received an email from THS prior to the sit, informing them they must clean the fridge and ensure the garden is clear of dog faeces before our arrival. Oh, how they laughed!

On going to bed, alarm bells started to ring when we noticed muck on the stairs, the bath wasn’t clean and the bedlinen looked less than pristine. When our hosts departed the next day, we were mortified to find the fridge was disgustingly dirty and full of sticky jars, mouldy food and out of date produce, there was stagnant water in the salad drawer, the worktops and the table were covered in crumbs and dried-on food and the oven looked like it hadn’t been cleaned in eons!

We’ve spent hours, scrubbing and cleaning the kitchen and the bathroom. The fridge now sparkles and the contents are sorted, cleaned and repositioned. The oven and hob are now clean. The worktops and table are spotless. The bath is now not furry or hairy. This dog poop in the garden has been picked up.

They informed us the dog has attended training classes and is good on the lead, yet she pulls like a train and continually jumps up.

We realise that everyone has different standards and not every sit is going to be wonderful, but we feel it implies a lack of respect for sitters to disregard THS prompts and leave facilities in such a poor and unhygienic state.

We’ve taken lots of before and after pics, by the way. We feel strongly that sitters shouldn’t be put in this position; our remit is to maintain and provide security for the property and care for the animals, not to deep clean!

We are their first sitters. Sadly, we feel we won’t be able to leave a five star review on this occasion and that’s a shame, as we found them to be nice people and realise it may impact on their future sits. Others have suggested we should leave a good review but then privately provide them with constructive feedback for future sits, but we feel we must leave a true and factual account of our experience. It really isn’t a nice predicament to be in!

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@Happypets I agree a factual review will be of benefit to future sitters , please leave one . Since it’s a blind review now there’s no fear of a retaliatory review by the hosts .
Also if the new review categories have come in by the end of your sit you will be required to rate the host on these categories .

Even if these haven’t been introduced by the time your sit ends - you could add these categories as headings to your own review.

As to not wanting to cause a problem for the homeowners in future . A sitter finding those unsanitary conditions on arrival would be entitled to refuse to sit , leaving the homeowners without a sitter . So much fairer all round to write an Honest review that accurately reflects the conditions of the sit . That way future potential sitters can make their own mind up about whether to apply or not .

If you don’t write a factual review or deduct stars the homeowners will see no need to make any changes for future sitters . They already saw no need to follow THS guidelines (even when you discussed them).

We have done several sits for first timers and they all went above and beyond to make sure their home was clean , comfortable and welcoming for our stay.

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