[Screenshot 2026-02-09 at 09.35.03] Hi everyone! We’re introducing a more streamlined experience for Combined members who use the TrustedHousesitters app. What’s changing? Combined members now have the ability to switch between dedicated sitter and owner profiles with the touch of a button. If…

@Jenny I’d love to say this has improved my user experience as a combined member but it hasn’t. I had no problem navigating between my owner & sitter profiles. Surely I’m not an outlier. Was there truly a demand from combined members fir this? It just seems to be another cosmetic change that we didn…

We are dual members, as well. So far, with a bit of time looking things over, it seems to work okay. The user interfaces aren’t much different, just something new to get used to. I’m on an Android phone. The only issue I have is that I had to separatey install the Forum app so I could go there di…

I usually use the website, not the app, but 100% agree that there is NO problem with one mailbox and NO problem with switching. I am not looking forward to this change. Nobody asked for this. I’m wondering if some new fee will follow this “improvement.”

I’m combined and use both the app and website. I didn’t ever think it was difficult before. I did not receive any in-app message to give me any guidance. I am not happy that I cannot get to the forum from either my pet sitter or pet parent areas of the app. How does one get to the forum from one’s …

@Mark_B I would have thought either you or Jenny as the Forum Community Managers would have provided the information on where the Forum can now be accessed on the app rather than a member stumbling on it and letting us know. Instead of it being very visible, especially for new people to access, it’s…

[image] temba: Why? Human error. I’ve added a small update to the end of the original post. :+1:

But the original post was concerning combined members so I didn’t read it anyway. This affected ALL members, not just combined ones.

@Mark_B Human error? Then you’re going to fix this obviously wrong place for a link to the Forum?

[image] Crosswords_and_puzzles: Human error? Then you’re going to fix this obviously wrong place for a link to the Forum? The error was not communicating it.

App Update: Improved Experience for Combined Members

Product Updates

Mark_B 11 February 2026 11:34 6

Apologies for any confusion.

@BonnyinBrighton has outlined how to find the forum in this discussion - the forum has been moved under the ‘Help’ sub-menu.

Topic		Replies	Views
Forum route in has moved Product Updates	75	705	30 March 2026
Introducing our new messaging and application experience THS News & Feedback	3	464	25 April 2024
New sitter homepage Sitter Questions, Advice & Chat	60	1227	20 August 2022
Website navigation THS News & Feedback	11	138	10 March 2026
App versus website Sitter Questions, Advice & Chat	22	1078	15 September 2023

App Update: Improved Experience for Combined Members

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