@Garfield for this sitting I know that they have a trip booked and very unlikely would change the date, but I understand your point.
Thank you for bring this to the forum - I wasn’t doubting that THS advised you this - just commenting on how odd the advice they have given you is .
That’s exactly what I had in mind. Although I’m not an IT expert, I don’t think it would be that hard to create two listing categories: one with set dates which only sitters with no other commitment can apply for, and one with flexible dates open to applications from anyone.
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@weltenbummler Please feel free to send your idea to the support team.
I’ve decided to give it another go and sent them the suggestion. They’ve replied saying that they forwarded it to the relevant team.
The more the merrier!
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How do I contact the support team? All I could find is a chat button.
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Either ask to speak to a human on the chat button and the bot will get an agent after 9am UK time or email support@trustedhousesitters.com #thatshoulddoit
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In addition to the information @Cuttlefish has given …
For anyone reading this thread in future
if you need to contact THS with an Urgent or serious situation you can call the 24/7 Urgent Support phone number . The number is on your dashboard.
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@weltenbummler When it is about a non urgent topic, I usually email the contact @Cuttlefish quoted and they get back within a few hours.
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Thank you guys for the information. I sent an email to support and would hope that many more members do the same, as this change would obviously benefit both HOs and sitters.
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Or, if you go onto ‘Chat’ and simply write ‘speak to agent’ (it’s necessary to write this twice, since the bot keeps attempting to answer), you’ll be put through to someone who can help sort things straight away.
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