Conclusion Of Pausing Application Test - Updated Post

Hi @ExploreDreamDiscover thank you for sharing some of the points of why we have closed the Pausing Thread and subsequent new topics on the same subject.

It’s not only common but best practice across forums to merge topics referencing the same subject, regardless of how extended the topic becomes. This obviously keeps all of the content in one place, giving instant and easy access to those members who are searching for and interested in the particular topic be that Pausing Applications or Caturday Moments. It also allow the internal team to monitor the feedback easily and for the forum team to manage in the most efficient way.

As a business we welcome positive and negative feedback, here on the forum also … it’s the measure on how well we are doing and most importantly, what our members think of us and how they are using, reacting to and managing their membership and housesitting lifestyle, across the platform. The thread has been invaluable to the Product Team who made improvements to the functionality and which have already been implemented.

So why is the Pausing thread different and what are other members objecting to? The subject has been discussed, in depth and from every angle. Comments coming to the forum are simply repeating what has already been discussed since the functionality was launched, this repetition adds little benefit to members and the community.

Should we see a constructive and objective conversation from different perspectives developing we would welcome and encourage contributions but unfortunately in the present climate we have members who are successful but who feel very reluctant to post and comment because of the nature of the discussions. (we know this through DM’s we receive)

After receiving requests, some would say challenges, to hear from a successful member Carla, one of our team posted about her personal and positive experience arranging 6 sits, back to back in great locations across three popular States. After doing so she spent two hours “explaining” just how and why she was successful, something which would be incredibly daunting for any member and probably would not happen.

When a topic takes over the way Pausing did and it is worth reminding members that the percentage of members commenting and engaging with the thread, even though seemingly extensive (we did an analysis of the topic)was only a small percentage of the total Forum membership at the time driven by a small number of members who were posting multiple comments.

The topic took over the forum. Not only did it become a major challenge for moderators to manage, requiring numerous shift hours to ensure that our community were kept informed and safe, positive engagement went through the floor (we track and measure) while negative engagement went up.

Members voted with their feet and left the forum. Posting, commenting and contributions across all categories declined alarmingly and we cannot allow that to happen again, that’s why we will continue to merge all comments relating to “Pausing” to this closed thread, as previously mentioned we need to keep all content on the subject in one place.

We do truly appreciate and acknowledge your concerns and assure everyone that you are listened to and most importantly heard. We are a community and every voice is important, not just the very loud ones, our community forum is and always will be for all of our members.

The number of DM’s we received at the height of the discussion left us in no doubt as to the feelings of many members who wanted to regain their forum and we are once again starting to get DM’s of the same narrative and we need to prevent a similar situation from happening

I hope this gives clarity … We are not censoring, we are moderating the forum for the majority.

We do care and we do listen.

Thank you for understanding.

The Admin Team

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Hello all. I am a user of THS for 3 years now and have about 20 or so sits under my belt.
However I never look on the main website and this is the first time I’ve ever used the forum, I only use the app to apply for sits.
What is all this I’m reading about a 5 application limit and applications being “paused” etc? I use the app every single day as I am currently doing sits full time, and I have never seen this? I just look at my pending applications on the dashboard of the app and it either days ‘0-3 applications received’ ‘4-7’ etc etc. Admittedly I haven’t seen any say 8 or more in ages but just presumed that was because it is winter. Are they just limiting applications at 5 now?
Thanks!

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I have talked to a few owners who did not have a clue about the 5-app rule. They were quite stunned and not happy whatsoever about this rule. They actually thought they received only 5 applications. They do not like the idea of turning down applicants one at a time to only receive 1 more.

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The same thing is happening to us. We’re Sydney based looking for sits in Italy and Portugal. When we wake up in the morning there’ll be half a dozen alerts with most of them ‘reviewing applications’. I’ve asked THS if they can recommend any strategies we can use to improve our chances. I’m still waiting for a response.

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I’ve complained too about the 5 person limitation which can be extremely frustrating, but the administrators swear by it and insist on it being a more positive way to conduct the site. It doesn’t seem as if they’re willing to change in spite of numerous complaints from both HO and sitters. Sometimes you have to admit defeat and go back to the way things were but they are fully convinced that this is the right path.

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Hi! Yes I know and actually one of the sitters had been confirmed on the platform and I had to ask her to decline so I could explore other possibilities. There was less than a month before we were scheduled to leave.

In any case if you’re looking at sits in other countries I would think it normal to at least get an idea of airfares before. No need to book, just know what expense you’re looking at and if you can’t afford the fare, then look at someplace more affordable. I lost a lot of time and in the meantime could’ve been examining other requests.

I’ve broached the issue about the 5 person limit to the administrators but they are convinced and not open to any changes or modifications, even though there seems to be a barrage of general unsatisfaction with the policy.

ValSco

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@Val_Sco - Honestly, you will not believe how quickly some sits appear, hit their five maximum applications, and then disappear. Sitters no longer have enough time to read and absorb a listing’s information correctly let alone attempting to get an idea of airfares before applying.!

I agree that THS seems to be adamant that the rule is working and is here to stay, I am afraid this rushing through of applications is a consequence of their actions. Unfortunately, It too is here to stay and is something else that we have all got to get used to.

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Hello, We are Gavin and Trisha from the Gold Coast. We have been sitting since 2015. Between 2015 and 2019 we were totally nomadic, relying on sits for all our accommodation. It was one of the best things we ever did - we had some amazing adventures, loved reconnecting with furry friends, and really enjoyed that we gave home owners the peace of mind to enjoy their time away. We have made some deep friendships along the way. We probably did about 100 sits, mostly through THS but also with other forums. After Covid (AC?) we stopped travelling and were confined to Australia. We have started back again last year, but are only looking to sit for a few months at a time, once or twice a year.

The biggest change we have noticed in all our years of sitting is the new 5 applicant and pause rule. We are in Australia looking for sits in European cities, and it is almost impossible. The only sits we have got recently are repeats where we are contacted outside the system in the first instance. It feels like the Admin staff have made up their minds it’s a great innovation, but I just wanted to add to the chorus that it has been a huge negative for us. We think we may end our membership when it comes up for renewal because we are no longer getting any value out of it. Nonetheless, we will be eternally grateful to THS for opening up new horizons and new friendships for us.

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This is definitely an unintended consequence of 5 applicant rule. The First Five get through and the owner still want to see more applicants so they pause it only to lose the original applicants because something better came along in the meantime. When are they going to listen to the HO’s and Sitters about this issue.

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So basically if the HO really needs a sitter they have to pick from the first 5 that applied or suffer the consequences.

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Officially no. They can keep rejecting sitters and unpausing until they find someone they like. Practically…well…that takes a lot more effort than if they choose 1 of the first 5 and perhaps have to compromise or they were allowed to choose to recieve a larger pool of applicants in the first place.

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:100: and the issues of cancellation rates and the 5 limit rule are inextricably linked. I wish HQ wouldn’t keep splitting these posts and adding new issues to the 1151 (yawn) pausing applicants thread….this needs to be fixed! :roll_eyes:

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Would it be a good idea to have a check box on the owner settings whereby they can choose to opt in to have their listing limited to 5 applications or opt out?

This gives the ability of those owners who want a bigger initial choice of sitters to compare but still allow those owners who like the limit to keep it.

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I think I read a suggestion that the HO/PP be allowed to set the number. For example, the default could be 5, but it could just be a number box so they could set it up/down. Or maybe a list with like 5, 10, 15.

You’d think that’d be not-too-hard to implement, while letting the HO/PP decide what they think is best.

However, one could argue we’re not great at deciding what is actually best. This whole thing made me think of the jam anecdote in Malcolm Gladwell’s “Blink.” Here’s an article describing that:

Six flavors of jam … five applications. Coincidence? I honestly have no idea. :sweat_smile:

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I thought of that option also @geoff.hom but decided for that reason it was simpler to have a yes/no choice.

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I’m also wondering whether to stay a member or not due to the 5 application rule - I only do sits in places where I don’t need a car and with good public transport; cats only; single sitter accepted (some prefer couples); etc.

That means a lot of sits have now become unavailable to me, except if I stay glued to the screen all day. I’ve been a member for 8 years. And am now paying for a website, where a good chunk of sits I’m interested in have become off-limits as they reach the 5 application limit before I even find out they exist.

THS does not appear to be willing to do something about this, despite numerous sitters voicing their frustration with the new rule.

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Having been a sitter with THS for the past year and a half, the new 5 applicant cutoff has drastically changed things. In my opinion, at least some of your cancellations are due to this new policy. Sitters now have to jump on any sits that interest them rapidly, without thoroughly checking their schedule and thinking things through. I have written several THS reviews about this, as well ask reached out to THS directly and via the THS chat. They simply do not care about the concerns that me, and other sitters and pet owners, have regarding the new policy. THS told me there have not been many complaints about the new policy. I know many who have spoken up and voiced concern. Until more sitters and pet owners take the time to contact THS about this policy and write online reviews, I believe the late cancellations will continue and become more prevalent. Some of us reliable sitters with great reviews are missing out on opportunities, as are the pet owners, simply because we can’t stare at our phone all day and we get beat out by those who “clicked” the fastest. Sadly, it has become a race, rather than a pairing of the best fit between sitter and pet owner.

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Hey everyone, been on THS and other major platforms for sitting for about a year now. I recently noticed I haven’t been getting as many email notifications for new sits. In my search for answers I came across a Reddit thread and saw there was a change that took place in September 2022 limiting an advertised sit to the first 5 applicants. Is this true and is there any plans from THS to adjust and change this? I read through some of the pros and cons of this strategy, and I’m interested in seeing other veterans user experience with this change, good, bad, indifferent and how it’s impacted your overall experience. Apologies if this has already been discussed in depth on here or if this isn’t the place to discuss the topic. Thanks!

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Please don’t move my topic, I think this merits it’s own topic.

I have just been invited to yet another sit which unfortunately I cannot do as I am booked out. But the scenario is just another in the same list of scenarios I have been seeing a lot of lately, far too many.

In the years I have been house-sitting with TH and two other sites, I have never seen so many sitters cancelling. Now I know there can be genuine, extenuating circumstances to cancel but why all of a sudden are there soooo many cancellations!

IMO insofar as TH is concerned, since the introduction of the dreaded five, sitters are literally jumping in without giving a sit a lot of serious consideration, researching the area, checking transport/flights etc and accept sits quickly. After doing all the above, I feel things just don’t “fit” there situation so they cancel. They can’t just tell a homeowner they found something better or they’ve changed their mind, so they need to possibly use an excuse to cancel the sit.

Does anyone else see what I am seeing or think the same? Just trying to get my head around it all as I really feel for the homeowners who are being let down for sometimes non-genuine reasons. Please, I am not saying this is the norm and of course there is always those reasons that things fall through. Just seems ironical that there are suddenly so many.

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@ziggy I also got an invite yesterday due to a late cancellation and have seen many comments about this recently on this forum. Whether its an increase because of the new policy, only THS will know if they are keeping those metrics. But I completely agree the new policy is causing behaviours that aren’t beneficial to either homeowners or sitters (says she who was up checking notifications pre dawn again.)

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