Hi @ExploreDreamDiscover thank you for sharing some of the points of why we have closed the Pausing Thread and subsequent new topics on the same subject.
It’s not only common but best practice across forums to merge topics referencing the same subject, regardless of how extended the topic becomes. This obviously keeps all of the content in one place, giving instant and easy access to those members who are searching for and interested in the particular topic be that Pausing Applications or Caturday Moments. It also allow the internal team to monitor the feedback easily and for the forum team to manage in the most efficient way.
As a business we welcome positive and negative feedback, here on the forum also … it’s the measure on how well we are doing and most importantly, what our members think of us and how they are using, reacting to and managing their membership and housesitting lifestyle, across the platform. The thread has been invaluable to the Product Team who made improvements to the functionality and which have already been implemented.
So why is the Pausing thread different and what are other members objecting to? The subject has been discussed, in depth and from every angle. Comments coming to the forum are simply repeating what has already been discussed since the functionality was launched, this repetition adds little benefit to members and the community.
Should we see a constructive and objective conversation from different perspectives developing we would welcome and encourage contributions but unfortunately in the present climate we have members who are successful but who feel very reluctant to post and comment because of the nature of the discussions. (we know this through DM’s we receive)
After receiving requests, some would say challenges, to hear from a successful member Carla, one of our team posted about her personal and positive experience arranging 6 sits, back to back in great locations across three popular States. After doing so she spent two hours “explaining” just how and why she was successful, something which would be incredibly daunting for any member and probably would not happen.
When a topic takes over the way Pausing did and it is worth reminding members that the percentage of members commenting and engaging with the thread, even though seemingly extensive (we did an analysis of the topic)was only a small percentage of the total Forum membership at the time driven by a small number of members who were posting multiple comments.
The topic took over the forum. Not only did it become a major challenge for moderators to manage, requiring numerous shift hours to ensure that our community were kept informed and safe, positive engagement went through the floor (we track and measure) while negative engagement went up.
Members voted with their feet and left the forum. Posting, commenting and contributions across all categories declined alarmingly and we cannot allow that to happen again, that’s why we will continue to merge all comments relating to “Pausing” to this closed thread, as previously mentioned we need to keep all content on the subject in one place.
We do truly appreciate and acknowledge your concerns and assure everyone that you are listened to and most importantly heard. We are a community and every voice is important, not just the very loud ones, our community forum is and always will be for all of our members.
The number of DM’s we received at the height of the discussion left us in no doubt as to the feelings of many members who wanted to regain their forum and we are once again starting to get DM’s of the same narrative and we need to prevent a similar situation from happening
I hope this gives clarity … We are not censoring, we are moderating the forum for the majority.
We do care and we do listen.
Thank you for understanding.
The Admin Team