That’s what we sent. A screenshot that showed zero sits for our dates anywhere close by. Not sure if there were loads what you would do but am guessing you may well secure one?! #oneforsupport
No, traveled to 120 countries before the Canadian incident. And no again, did never even cross my mind to let other people take responsibility for my travel plans (or anything else for that matter)
p.s. as the proverb says “accidents will happen even in the best of families” 
1 Like
I completely understand, the more you’re familiar with something, the more you relax and the more likely to forget something important.
What is it you want / have requested from THS? Do you have Premium membership?
So true. My concern these days is that missing a flight is a disaster just waiting to happen. I have become far too relaxed, flights have become so insignificant to me that I habitually delay my departure for the airport until the absolute last possible second.
p.s. Just looked it up, apparently, this is the classic paradox of the “expert traveler”, the more you do it, the less weight the individual journey carries.
2 Likes
When I filed a claim I sent a sreenshot of my THS search showing no sits in the region, screenshots of the WhatsApp exchange showing that the HOs cancelled, and my hotel receipts. Make sure the hotel is within 20 miles of the sit.
It took almost three months for me to get reimbursed and I had to keep following up with THS to see what was going on. However, I have seen others with more recent claims post that the the process was much faster for them.
4 Likes
It also happens with other issues. It seems members support is quite uneven and your luck is in hands of the individual agent in charge of a particular file.
I wonder whether there’s a time factor too and support is getting worse and worse.
1 Like
I know how horrible having a sit cancelled is. My second sit was cancelled with 3 days notice. But I was somewhat prepared as I liaise with owners every month at least before the booking and more often in the week before( just messaging little chatty updates and reassure them I’m on track - and they answer and might tell me of any issues they have). In my case the owner said she was not well and I was reading a possible issue, but even so, I was now facing 4 weeks gap.
As I have Premium membership I checked how any “insurance” could be used. They clarified that the conditions included that I needed to find alternative accom within a certain radius of the location and could ask for “reimbursement”. It makes sense really as a carte blanche payout for claims could mean misuse. And as others have said, THS is not an agency or an employer of contract labour. The good news though was that I got a couple of last minute sits within a few days and ended up only displaced for 2 days overall. Note though that I also list with 2other sites so my options were widened. Just hunker down and start applying for new sits and grab anything that appears. U will also find the last minute bookings r settled super fast and u r not sitting about while the owner decides.
5 Likes
Sorry this happened to you 
1 Like