Disappointing start

Thank you @belluca, Betty was so special. I am working the video now to help future sitters!


Hello everyone, I don’t want to stop the flow, but just a reminder out of respect to the OP and those who have commented this thread is heading a little off-topic - ‘Disappointing start ’.

You can comment on the new review system here and there is previous information sharing why the owner’s categories were not launched along with the new review system and that the owner’s categories are currently being worked on. Please feel free to jump on and join the discussion there. Thank you.

2 posts were merged into an existing topic: New review system - Mega thread

Oof. I feel your pain. Our second sit ever was filthy- also only 3 days… but what a painful three days. Thankfully that’s been the only one like that and we’ve had mostly wonderful sites. A few pointers moving forward:

  1. Definitely make sure the listing has pictures- more specifically- if the listing isn’t new, and it’s been awhile since a review was written, you might ask for updated photos….

  2. It’s worth noting if the word clean is used in past reviews- more specifically- if you never see the word clean mentioned, that might be a clue to use step 3

  3. Don’t be afraid to ask- we word it like this “we like to ask a little about cleanliness expectations/habits- we’re not super particular or high maintenance, but we are clean and just like to ask/check on this for aligning expectations”


If you feel this is truly a sitter beware issue, then I say it is an appropriate example of why blind reviews are needed.

One of my sits did not meet my high cleanliness standard but I know reasonably it was not a sitter beware situation either.

Except photos can be deceiving. They could have used them from the first moment they moved in and set everything perfect but they dont keep it up that way. I am at a very cluttered, messy house right now. I would say its also not the cleanest and not what I had hoped for at all. My point is that photos and or interviews are not indicative of how the people actually treat their home on an every day basis.


This is exactly what I would have done. I considered it a good investment in time rather than spending the following days cringing. .

1 Like

Sorry to hear you’ve had a bad experience. I’m an owner, and we invariably run out of time and have to leave some things undone. But there’s no excuse for the kind of thing you’re talking about. My ironclad rules include a professional clean before the sitter arrives, and stripping the bed. If I don’t have time to actually make up the bed, I leave the folded clean sheets on it.

This is exactly what happened to me when accepting a sit on another site several years ago. I only realised upon arrival at the horribly grimy property that the photographs in the advert were ‘too good to be true’ estate agent images, from when the couple first moved into the home. A lesson learned - I’m much more circumspect now, and can usually easily spot the ads with the shiny estate agent pics. That is a red flag for me to wonder why the HO chooses not to use images of their ‘everyday’ living environment.

1 Like

Thank you @belluca !

This can certainly be true. I am just sharing my own personal experience that the photos of the home are almost always an accurate representation of what it actually looks like and how clean it is.

Oh boy, I’m sorry. How to deal? Just as you did. Clean up, get through it the best you can, and learn from the experience.

I am much better now about scrutinizing listing photos and asking for a video tour. If an HO can’t be bothered to tidy up for these circumstances, the sit is guaranteed to be worse. It’s like dating. The first impression is usually the best you’ll get.

Stay the course, take good care for the pets, and leave the house better than you found it. Hopefully you’ll get a 5 star review for your efforts.

We have been so lucky. All the sits we have done the homes have been spotless and we of course let it in the same condition.
Do not get discourage it is not the norm