Excessive Clutter, dirt and mess

I arrived at the house in the evening, after the host had left. We had a Zoom call before I accepted the sitting, but I hadn’t been to the apartment before. When I arrived, I saw the apartment was extremely cluttered. There was stuff covering all horizontal and some vertical spaces. Basically, there was just enough floor space to allow walking from room to room.

The bed linens were not changed. The clean linens were left on top of the bed for me to remove the used ones and put on the fresh ones. I texted the host to verify that this was the case, and she replied that yes, “she just couldn’t get motivated to change the sheets.”

There was literally no space available in the bedroom for anything. The floors and any furniture (such as dressers and the closet) were covered with boxes, baskets, dirty laundry, clothes, and personal items. The nightstand was covered with personal items including toiletries, medications, and a travel mug with liquid still in it.

There was nowhere to put any of my stuff. The only space available in the bedroom was a few square feet between the closet and the bed to put my suitcase on. The only seating in the house was one armchair in the living room, and any type of desk or table was covered with piles of stuff. There was nowhere to eat unless standing up or sitting in the armchair with your plate in your lap. The kitchen counter and stovetop were cluttered and dirty, and the fridge stank and had moldy food in it.

This was supposed to be a one-week sitting, and I don’t think I should have to deal with filth and mess just to be able to perform basic daily life activities such as cooking, eating, and using the bathroom! When I spoke to the host and told her I would have to clean the bathroom before I could even use it (this was before I saw the dirty kitchen), she said, “It’s clean! If it is not up to your standards, leave!”

Because I did not have anywhere I could go that night, I said I would stay. After a bit, I realized it was unreasonable for me to live like that for a week and decided to take her up on her “offer” to leave. I told her that I would stay the night, but she should make other arrangements for the rest of the week. I told her that if she couldn’t find a solution by the next evening, I would stop by to take care of the cats. Her only response was “ok.” The next morning, after taking care of the cats, I left and sent her a message reiterating that if she needed me to, I would stop by in the evening. She said it wouldn’t be necessary.

And now she has launched a complaint against me for leaving the sitting unilaterally…
Previous sitters either did not leave a review, or referenced only the cats and the neighborhood, not the host, or the house, which now I know are huge red flags!!!

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I’m sorry this has happened to you. Unfortunately, something similar has happened to other members and I am sure they will give you some advice.
The first and most important thing: you will have to raise a dispute. I hope you have taken pictures and still have the messages you exchanged prior to your departure and after that, offering to help. You will need those to prove that you did not abandon the sit without letting the owner know and give her time to make other arrangements.

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I hope you don’t have to go through this again but if something goes wrong and the owners are breaking THS T&Cs it is best to get in touch with THS, provide all the evidence you have and ask them to cancel the sit for you.
In you case, what you are describing is unlivable conditions and can easily be proven with pictures.
Best of luck to you.

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Welcome @Lilywize sorry to hear about your experience.

As @Newpetlover has recommended you need to raise a dispute against this owner -

When the host said you could leave was that by text ? screenshot all of your text or e-Mail messages showing that she said you could leave -and that you offered to do drop ins ( which was above a beyond what you had to do - but proves that you didn’t abandon the pets )
Hopefully you have photos too as proof of the unliveable conditions for your dispute.

Please don’t just submit a defence of the dispute against you . You must also raise a dispute against the owner - otherwise THS will not investigate her ( and it sounds like her sit is “unliveable” and not suitable for THS sitter . Did the photos of the interior of the home in the listing match the reality ?

The official process is outlined here :

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Sorry to hear about this unacceptable sit @Lilywize.
Screenshot everything ASAP as there is a chance your account may be put on hold and then you cannot access the THS platform communication

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@Lilywize You have done the right thing. Please follow through as best you can to make sure that the Owner is removed from the platform.

Terrible.

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Sorry, Lilywize. That’s a crappy lesson to learn in person on arriving at a sit. As others have said, open a dispute. It’s important. It’s not you being aggressive, it’s you protecting your ability to continue on the site.

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Thanks everyone. I have pictures and videos of the place. It looks like the hoarding situations you see on TV, but since I am not a mental health professional I can’t say that.
Everything is documented EXCEPT her telling me that I can leave. That was said to me on a phone call.

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Thanks all. Your support is encouraging in a time I really need it. I have some excellent sittings coming up in August, and so far all the reviews I got were 5 stars, so this is critical for me. If I can’t do the sittings I pretty much won’t have a place to stay in August because I can’t afford hotels.

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Hopefully the evidence you have is sufficient @Lilywize - maybe look at your phone log and take a screenshot of the call between you two when the HO said you could leave (that is at least some proof you spoke to each other). Definitely raise your own dispute asap as @Silversitters said and do it quickly. Do you have what’s app contacts for your August sits so that if you are suspended you can still talk to those HOs? (if not do that asap would be our advice). #wishyouwell

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I think I’d message her and state that she told you to leave in your phone call on such a date ‘or doesn’t she recall that conversation?’ . She might actually reply in some way confirming this…. and then you have your written evidence. Tbh if she doesn’t refute it that’s evidence too.

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Great advice! Will do!

Will do ASAP. Tnx.

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You should also be able to see the record of the call. Take a screenshot that includes the time of call.

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It sounds like you have sufficient evidence to defend your decision to leave and for submit for your own member dispute so that THS investigate this member.

The videos / photos are proof that the home was unliveable

The message where you offering to drop in and feed pets and her saying “not necessary “ proves that you were not “abandoning “ the pets .

Other member recently reported their request to raise a member dispute was ignored ( they also had a dispute raised against them ) -and they ended up on a black list . So please either speak to member services on the urgent support phone line or live chat and insist that you are raising a member dispute against this individual- present the facts - the place was unliveable- you don’t need to diagnose any underlying medical conditions- just it was unliveable - here are the photos - photos don’t match listing - It wasn’t safe to stay for my own health - but I didn’t abandon the pets - I offered to drop in to fed pets - owner said not necessary -

Screenshot original listing too as evidence .

All the best .

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Already did. Tnx

Thanks for the very detailed response. I’ll use it as a checklist. It is very concerning that THS ignores sitters’ disputes. I will make sure I speak to a person tomorrow.
And don’t worry, I described everything factually and only mentioned issues for which I had supporting evidence.

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Sounds horrendous, I feel very sorry for you. Hopefully you’ve got enough evidence to prove your case. It really is your worst nightmare, arriving at a place like that.

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I am not saying they ignore all disputes - but since a dispute has already been raised against you - insist that THS acknowledge that you are raising your own dispute- the link I posted early gives you all the information that they need for a member dispute - including your member ID number

@Lilywize did you get this resolved ?