Hi @Winston welcome to our community forum, I’m only sorry to hear the reason you have posted is a sitter cancellation as @Els says this is not common.
You have the cancellation insurance and I will tag @Therese to pick this up when she is back online.
Meanwhile there are steps we can take to help and support if you feel that finding a replacement at this point is workable …
- I can post your listing to our Social Media channels.
- You can post in the Last Minute Category here on the forum, no links but location and dates, an image also - About Last Minute Sits
- Reach out to sitters who applied originally and to local sitters via the “Find A Sitter” Function
- Boost your listing - which I think you have done
If you get back to me regarding Social Media I can post immediately …
Once again I am so sorry to hear what has happened and we will do all that we can to support.
Angela and the Team