So, it’s been a day. Without getting too in the weeds about the interactions, I thought we’d found the perfect sitter. Then we ran into a communication glitch that made it clear to me the red flags were flying and the sitter didn’t want the sit and couldn’t be relied on.
So I cancelled the sit, which what they clearly wanted and thanked me for. I didn’t feel I was in a position to ask them to cancel it through THS so that I could get the insurance, and I didn’t see any way to continue since it was very clear to me that I could not rely on their showing up But now either I find someone through trusted housesitters or I pay full freight because I was the one who cancelled.
There really should be a homeowner cancels because the sitter waves big red flags and makes it impossible not to cancel. I really feel stuck and may be cancelling the trip but I feel I made the safest decision I could for my pets. But I now see how unworkable the premium is.
Hi @Marion, it’s a pity that this is how cancellation system works 
What about explaining the situation to the support team?
Support@trustedhousesitters.com
If you submit evidence, they should be able to help. Probably need to hear what sitters have to say and make a conclusion with the complete information.
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Actually, it worked out. I got another sitter within 20 minutes of reposting the sit. I think if I’d had a problem, I would have gone to support but my feeling was it would devolve into a they said/they said. Lessons learned.
The thing is once it was clear that the sit had to be cancelled, I was in a weird position of having to rely on the sitter to request the cancellation and I could easily imagine them saying they would do that and not doing it, cutting off the time for me to find someone else. As it was I found someone between local sits who needed to fill in a space.
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A solution for you in a similar case could be to contact member services before you cancel. They might be able to cancel for you or you could agree to cancel and keep the premium cover. Just an idea.
I hope I NEVER have this situation again. But yeah. The problem is that if it is under two weeks you have to move quickly and this was a sort of sweet spot where I didn’t want to go to THS go through a process that could take days only to have the insurance refused, versus relisting ASAP. Relisting ASAP worked. The actual time frame was cancelling at 6:40 sit cancelled. It took me about 30 minutes to change a little wording on the relisting making clear this was a last minute. (I’d already reached out just in case to a couple o previous sitters but knew that wouldn’t be fast.) Video chat with new sitter ended 8:40. Confirmation immediately after. It was also luck as the person who applied who’d never applied before is amazing.
I recognize that people who don’t have catsits in NYC might not be able to fill a sit that fast.
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