Help me with this review please

Here’s a draft of the review.

My husband says it’s way too detailed and I should just leave low stars and say it was very difficult and we don’t recommend it. I’m afraid that something minimal and quiet would invite the host to place blame on us for her dogs getting into our food. I think the sum of the details speaks about the entire situation rather than singling one or two details out.

I welcome everyone’s thoughts on this. I edited it so as not to reveal the host’s or the dogs or the town’s name.

“”""First, the positives:

A and B are super sweet, gentle affectionate dogs.

Host is kind and empathetic.

The house is beautiful, the bedroom is spacious, and the bed is comfortable.

Town is a wonderful place, a little village of friendly neighbors.

But in 20-plus years of our dog sitting experience, this was by far the most challenging sit we have ever done.

Host told us that the dogs are very persistent about stealing food, and warned us to keep all of our food in closed boxes or cabinets and to push the chairs in whenever we’re not using the table.

There was only a tiny bit of cabinet space available for our food, so we kept it in a closed plastic storage bin.

On the first day we went out to get groceries and came back to find the dogs had chewed into our storage bin and eaten a lot of our food, including an unknown quantity of raisins, which can be toxic to dogs.

As a result, we had to take both dogs 35 minutes over a mountain road to the 24 hour emergency vet in City. We stayed awake keeping vigil in the waiting room until we left at dawn. A stayed a second night.

This was harrowing, extremely stressful and exhausting for Host, A and B, and the two of us.

When we went back the following evening to pick A up, B was alone in the house for a couple of hours and got into the recycling, tore it to pieces, left it all around the house and jumped up on the dining table and chewed a candle.

Fortunately, both dogs are OK.

You can’t leave ANY food out ANYWHERE for even the shortest amount of time.

We replaced our food box and kept in our bedroom, with the bedroom door closed at all times.

The whole experience left us hypervigilant and unable to completely relax for the rest of the sit.

It’s obvious that Host absolutely adores both dogs. But there’s a disconnect between that love and the care they are getting.

I cut quite a bit of matted fur off of both dogs.

The veterinarian said that A is severely underweight.

The outdoor garden space has at least a year’s worth of dog poop that has not been picked up.

We pulled a bunch of foxtail weeds out of the backyard; these can get into dogs paws, ears, noses and genitals and cause a lot of pain and infection.

A needs prescription eye drops for optical pannus but when we did the handover and Host started to demonstrate how to administer them, she discovered that both bottles were empty. So the whole time we were there A did not get her eye medicine.

In the “Responsibilities” section of the listing, Host says that neither of the dogs are completely trained. That’s an understatement.

They’re both smart, treat motivated, and eager to please, but they’re really not trained at all. B isn’t even house trained; when we took him out for a little walk and a potty break before bedtime, he still soiled the house overnight. He does not ask to be let out.

The house wasn’t very clean when we arrived, so we cleaned it to make ourselves comfortable. We definitely left it cleaner than we found it.

There’s a lot of deferred maintenance on the house. The front door cannot be locked from the outside which didn’t bother us but might be a deal-breaker for some sitters.

It was depressingly dark when we arrived because there were a lot of burned out light bulbs; it was much brighter and cheerier after we replaced them.

The written instructions were inconsistent and incomplete. A previous sitter told Host the instructions were too complicated, so Host said she rewrote the instructions using AI. But the AI instructions weren’t complete so she tried to print out the old instructions but the printer jammed and they were incomplete too.

THE INSTRUCTIONS DID NOT HAVE THE VETERINARIAN’S NAME AND PHONE NUMBER!!

A is a tri-pawed (3 legged) dog who gets 2 anxiety medications. B is a recent adoptee. Both dogs need a lot of attention and care and would thrive in a consistent situation, but there has been a revolving door of sitters every month or so for the past 3 years.

Again, I absolutely believe in my heart that Host loves these dogs to the moon and back. Maybe she’s overwhelmed with work and dog and house care.

The trust in Trusted Housesitters goes beyond the host and the sitter. There should also be trust between sitters leaving honest reviews of their experiences and that doesn’t always happen. None of the previous reviews prepared us for this.

This was a heartbreaking sit. We tried to do the best we could for A and B given the situation.

I am sorry to say that we do not recommend this sit until Host has had some time to recenter and take care of herself, the dogs, and her home.

She told us she wants to stay home more and travel less.

A and B will be overjoyed :heart::heart::heart:"“”"

Hi @JanetPlanet :slightly_smiling_face:

I can see both sides. I agree that the current review is probably too detailed, but I also wouldn’t reduce it to “very difficult, don’t recommend.” The specific examples are important because they explain the low rating and give future sitters genuinely useful information.

I’d suggest keeping the major, objective issues: the dogs accessing and eating the food, emergency vet visit, lack of medication, underweight/matted dogs, house-training, cleanliness/maintenance and incomplete instructions. I’d remove some of the repetition and anything that could sound like a judgement of the host personally.

The strongest reviews, in my view, are factual rather than emotional: “This happened, this was the consequence, and this is why we cannot recommend the sit.”

That also gives the host much less scope to say the review is simply unfair or vindictive.

:paw_prints::heart:

I wholeheartedly agree with @WeRPAWsome and had some of the exact same thoughts as I read your proposed review.

Is the host feeding the dogs enough food? Why is one of them underweight? Could there be a connection between being underfed and the dog getting into any available food?

After the reviews are published, you could provide the owner with an actionable list of “suggestions” which might improve her life (and the dogs’ lives) and improve her chances of getting sitters in the future.

I’m so sorry about your experience, & sorrier yet for the pets as it seems very clear they are not getting the attention they need, despite the owner’s love for them. I would have found this a very traumatizing sit to do, & an even harder one to leave behind.

That said, I agree with @WeRPAWsome ‘s assessment of the review & their alternate suggestions.

It’s clear you care & I’m glad you’ll write an honest review, but consider reducing your examples to just the core issues, as unemotionally as possible. You may not even need to list every detail if you can summarize it down to the core point that the animals have long-term medical, nutritional & training deficiencies that can’t be reasonably addressed or managed by a temporary sitter — then use that to bullet-point your primary examples.

Also, be sure to dock stars & document the main maintenance issues with the home & cleanliness (yard waste, foxtail); this is low-hanging fruit the host can easily address prior to future sits.

Last, emphasize for future sitters that if they do take a future sit they absolutely MUST pay heed to the owner’s warning about food (or food facsimiles) being left within any possibility of access by the pets, even if the items might reasonably be believed to be secured inside locked tubs, etc.

Best wishes for you, & fingers crossed that things improve for poor A & B in the near future.:pleading_face:

I agree, a little too comprehensive. @MerryPuppins suggestion of dot points is a good one, but you certainly want to let people know the situation. The host saying she intends to stay home more, may not happen and more sitters end up in your situation.

Comments are all spot-on. You got to unload here - and I imagine that helped a lot!

Thank you so much. Excellent level headed advice. I will follow your suggestions.

:heart::paw_prints: Back at you :paw_prints::heart:

Thank you!

I will use your excellent suggestions.

Your husband is right it’s too long. Here’s where I think you can cut it down quite a bit. Remove or modify the phrases below in bold.

But in 20-plus years of our dog sitting experience, this was by far the most challenging sit we have ever done. (Irrelevant and judgemental)

This was harrowing, extremely stressful and exhausting for Host, A and B, and the two of us. (Irrelevant and judgemental)

The house wasn’t very clean when we arrived, so we cleaned it to make ourselves comfortable. We definitely left it cleaner than we found it. (states the obvious)

There’s a lot of deferred maintenance on the house. The front door cannot be locked from the outside which didn’t bother us but might be a deal-breaker for some sitters. (irrelevant that it didn’t bother you but might bother others)

It was depressingly dark when we arrived because there were a lot of burned out light bulbs; it was much brighter and cheerier after we replaced them. (Just say it was dark and leave out how much better you made it)

The written instructions were inconsistent and incomplete. A previous sitter told Host the instructions were too complicated, so Host said she rewrote the instructions using AI. But the AI instructions weren’t complete so she tried to print out the old instructions but the printer jammed and they were incomplete too. (irrelevant)

THE INSTRUCTIONS DID NOT HAVE THE VETERINARIAN’S NAME AND PHONE NUMBER!! (get rid of all CAPS)

A is a tri-pawed (3 legged) dog who gets 2 anxiety medications. B is a recent adoptee. Both dogs need a lot of attention and care and would thrive in a consistent situation, but there has been a revolving door of sitters every month or so for the past 3 years. (Irrelevant)

The trust in Trusted Housesitters goes beyond the host and the sitter. There should also be trust between sitters leaving honest reviews of their experiences and that doesn’t always happen. None of the previous reviews prepared us for this. (does not belong in a review)

I am sorry to say that we do not recommend this sit until Host has had some time to recenter and take care of herself, the dogs, and her home.

She told us she wants to stay home more and travel less. (irrelevant)

A and B will be overjoyed :heart::heart::heart:““”” (irrelevant)

It’s always therapeutic to write it all down….. but now you can print it and shred it or burn it. Draw a line.
Write a Review with a brief list of the issues, just the facts. Keep the sentences short. The Review acts purely as a warning to future sitters considering this listing.

I agree with others that this is much too long. AI is a good tool for helping to summarize wordy descriptions and make them more succinct. I don’t agree with your husband’s suggestion to make it one or two sentences. That is not helpful to future sitters without a description of why it was difficult. What is “very difficult” to you might not be difficult to somebody else. Somebody might think that it is very difficult to give a cat insulin, whereas I think that is one of the easiest medications to give a cat.

I would also leave out the part about the house being dark or at least remove the judgment. I’ve been in some houses that are like caves, but obviously it’s not depressing to the homeowner or they wouldn’t keep it like that.

It has definitely helped me to vent here! Last night I slept all night without waking up and going over and over it in my head.

Thank you for the clear edits Ondrej. I will use this.

Big thanks to everybody who has weighed in here. I’m taking in all of these suggestions.

I’m waiting another couple of days to post the review. The host has a veterinarian appointment for the emaciated dog this week and I want to post the review after that appointment. I discussed all of this with the vet and she concurred with me and wants to talk to the host about it, so I think it will be good for the host to hear it in one ear from me and the other ear from the vet.

Please update us if there is a response or reply from your review once posted.

I am so glad to be of help. As this is not my first language I have worked diligently for the many years to be using it effectively although at times I do struggle a bit.

I wonder what the previous sitters have said about the dogs? Cute? mischievous?

I left a 2 star review.

Communication, cleanliness and pet behavior: 2 :star:. Accuracy of listing: 3​:star:. Hospitality 5​:star:.

The host denied that they had not communicated the seriousness of the dogs food stealing and denied that their instructions were incomplete ( what about the glaring omission of no veterinarian contact information?).

They did not deny that their dogs were neglected (the vet’s words). They did not deny that they didn’t leave their dogs prescription medication with us. They did not deny that they left the house dirty and the yard full of poop. They did not deny that one of the dogs is not housebroken. They did not deny that the house was poorly maintained with a broken front door lock. They did not deny that their two special-needs dogs have had a sitter every month or so for the past 3 years.

That is a very difficult situation and thank for leaving such a long honest review. Owner now claims she provided empty storage space and clear instructions not to leave any food in the open. Owner now blaims sitters for $5200 vet bill. However she still gave sitters a 5 stars glowing review and her response is only doing her disservice since it does look like a revenge for her own poor rating.

In all fairness, she did provide a tiny bit of shelf space. She was on her way out the door when I asked where we could store our food since we couldn’t leave it on the kitchen counters. She hurried back in, opened a cabinet and pushed her food that was in it to the back. So we had about 8 in by 20 in of food storage space.