@Silversitters I have sent this help deak article to the Membership Services team with your suggestions thank you!
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@Silversitters I just wanted to let you know that the article has now been updated, thank you so much for highlighting this, you can see the updated article here 
Thank you @Carla this is a huge improvement and so promptly done .
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Thank you @Carla and Membership Services for your prompt action. I also checked the corresponding article for sitters who want/need to cancel and I see this also has been updated. 
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That’s a huge amount of money to be losing. At some point someone is going to try a small claims court action to recover losses from what is essentially a contract that has been broken. Considering how THS allow owners to do whatever they want with no sanction this is probably the only way to get a change.
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Thank you @Carla! Small but significant changes like this will make a big positive difference to all members and their THS experience 
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Well done and thanks @Silversitters for highlighting this for us all. And with such positive outcomes too. 
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Sit insurance doesn’t cover air.
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Don’t pay forcthecinsurance because they allways find an excuse for not payng !!! I’ve experienced it !!!
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I think there should be a ‘three strikes’ policy for home-owners (or indeed sitters) who cancel without a good reason . It’s appalling.
I don’t understand why THS gives owners preferential treatment when both owners and sitters pay membership fees. Very odd.