To me, palatial or humble have little to do with cleanliness and tidiness. Someone can live like a pig in a palace or live clean and tidy in even humble places.
To some degree thatās true. But that indicates a lack of awareness of the world. Like they must visit other peopleās homes or offices at some point and see the differences. You also can look at the numerous listings for sits on THS. And so on.
If people donāt recognize such when theyāre bartering, thatās a problem that they make someone elseās. In many cases, itās likely that they simply donāt want to make the effort. Or canāt afford to hire someone else to clean to a reasonable state. Doesnāt even have to be pristine. If they canāt do that, they either need to declare in their listings or, if their home is abysmal, they shouldnāt be on THS. They can board their pets, for instance. Or trade duties with others with pets. Or not vacation. Or vacation with their pets. Their problem.
Even professional sitters wonāt typically want to sit in homes reeking of urine or poo, homes with fridges full of rotting food, homes full of mold, uncleaned toilets, full trash bins, or with infestations of fleas or bedbugs as some sitters have encountered. Such hosts should not have anyone over, whether a sitter or otherwise.
It does drive me a bit batty when people review either a home owner or a sitter and give them less stars but dont say why. I wish folks would explain why they docked them to clarify for the rest of us. Thanks for giving an honest review and stating why without being rude or mean.
@Maggie8K I think it is also total lack of respect for the sitter. They assume we will clean it up. I leave a house as I find it, Iām not prepared to clean someoneās dirty house for them.
I think itās at best clueless and self-absorbed and at worst entitlement and expectations as you described.
People are so variable, some might live dirty and donāt actually care whether anyone cleans up. But yes, a host isnāt likely to care about their sitters if they leave them a filthy home.
I agree with you: I leave homes as I find them. If someone left me a dirty home, I would clean only enough so itās tolerable for me. And depending on how dirty, I might give 24 hours notice and leave.
The notice would be a courtesy so they could arrange alternate care for the pets.
BTW, if a sitter encounters a filthy home, they should document with photos and videos and file a complaint and give written notice to THS that theyāre leaving. Be prepared to share documentation. Under THS terms, hosts are expected to turn over a habitable home to sitters.
Totally understand how you feel but you did the right thing by leaving a measured review. Before they started the Blind review system and we had just started out, we stayed at a place that had a bed that was completely sunken in, no mention of it in the description of the place, it was completely creepy and uncomfortable the entire time we stayed there. I had to hold onto my husband in a tiny corner of the bed in order to even sleep there.
I didnāt mention it in my review at the time because I was afraid that it would end my Trustedhousesitters career if she left us a bad review. So anyhow thank you for being honest and Iām sorry that you had a negative stay, and I understand how you feel about not wanting to hurt nice people. I would feel the same way.
Was just contacted by support that how the HOs have raised a complaint against me. Iām guessing in retaliation to the review I left for them because the review they left for me was 5* but now 3 weeks later suddenly all these things were wrong - only after they got my review of them. Yay!
Sorry to hear that. You may want to protect yourself by raising a dispute against them too and if not definitely send all the photos and evidence to THS support asap. Thatās tough but you know you did the right thing. #betruetoyourself
Yeah, I responded to support with pics and general info so Iāll see what they say. I donāt even know how to raise a dispute but if I donāt hear from support I guess Iāll figure it out. But itās clear retaliation otherwise why would they leave a 5* and wait weeks - until after they see their review - before mentioning anything.
true! Here you go, thereās a link to how to do it TrustedHousesitters' Member Disputes Process | TrustedHousesitters.com
There have been instances where THS suspend the first disputed party whilst they investigate so this may help protect you from this 
#bestofluck
Thanks for that. Fortunately I have booked sits through late April at this point and weāre communicating directly so even if I get suspended it shouldnāt impact me aside from the annoyance. Itās just so glaringly obvious that itās retaliation given the timing and review that I hope they can see that and just close it. We will see how it goes.
Well done. Firstly for being honest and giving future sitters the opportunity to decide if they wish it take on a sit in circumstances not acceptable by everyone. And also for staying. That shows character. Thank you for for being an active part of the community.
Why should you have to supply āevidenceā when the pet parents have already left you a 5 star review? It makes me wonder if āretaliatory disputesā are going to be a potential thing, now that retaliatory reviews are no longer possible.
We arenāt trading a service for a place to stay. Weāre providing the service to spend time with pets. The accommodation is incidental.
@CreatureCuddler you can only raise a member dispute up to 30 days after end of the sit .
I would recommend doing what @Cuttlefish has suggested and raising your own dispute NOW by following process in the link they have given .
First the hosts left you a dirty home, unliveable home ( breaking the THS code of conduct ) second they raised a completely unwarranted and unreasonable complaint about you ( after having given you 
review )
To protect other sitters , from having the same experience you can raise a dispute about this host.
The evidence you have submitted will exonerate you . However even then THS wonāt investigate this host unless you raise your own dispute . Meanwhile host can remain on the platform to treat other sitters this way, whilst you might be put on a THS watch list .
You canāt even provide evidence of a negative. How can I show evidence that I didnāt cause a flood or break something? Itās not possible. But yes, it seems like retaliatory disputes may be a thing now.
Fair point. I guess Iāll need to do my own. Itās ridiculous itās come to this. They should just take the feedback that they need to be cleaner and move on, not make up random things.
Just make sure you have documentation, incl screenshots of their review and messages if applicable. When a dispute is raised you might loose access to your acount and/ or the other party can alter or delete text on their side.
Good shout on grabbing a screenshot of the review. Just did that, just in case. Iām road tripping now but will submit a dispute tonight. bleh. this is such a bummer.
So sorry you have to deal with this. HUMANS!!! This is why we love pets! 
Please try and brush it off and move on , you did the right thing.