Listings slipping through the Net

They missed the sitter profile with a typo which showed the ‘F’ word.
Perhaps only host listings are ‘checked’.

@Mark_B and @Jenny I just read a NEW listing in Marina Del Ray, California for five dogs where the host will not be leaving the property. She has health issues and wants assistance. I realize the member could have edited the listing after approval, however in this case I think it’s unlikely. This came to my attention in the TrustedHousesitters Unofficial Facebook group, so likely many other people are also aware of it.

I have not reported it. Why? There’s no reporting option built into listings, which has been requested for years by forum members. I also gave up long ago doing work for free for TrustedHousesitters.

Hi @Snowbird

Thanks for the heads up about this, although I’m sorry you don’t want to flag it to the team at the moment. If you change your mind, feel free to pop me a DM with a link and I’ll gladly pass it to the team. :slight_smile:

The Forum team know how passionate our members are about a report button, and we do always pass everyone’s feedback along. We’ll continue to advocate for our members wherever we can.

@Jenny - it’s not difficult to find. Search for Marina Del Ray, sort by Distance, and look for five dogs. You’ll see it soon enough. I’ve shown enough information for anyone to be able to find it.

I’ll repeat that I’m not notifying membership services. Besides, when I have I then get a template email reply, with an opener where I can see they’ve spent time looking at my account. They congratulate me on my recent 5* sit or my upcoming sit. This is unnecessary. They should apply their time where it’s needed, directly on the task at hand. Those reply emails are so annoying.

I hear you @Snowbird - thanks for the info - I’m just taking a look now!

@Jenny. I just did a quick search for report button on the forum. I soon saw it requested in May of 2023 - almost three years ago. There may have been earlier requests, as I didn’t do a thorough search.

After three years, you can likely imagine how disillusioned some forum members get after repeatedly asking for relatively simple changes. My guess is it may never be added as staff may have difficulty keeping up with the reports. However, logically it should lessen intervention time when things go sideways on a booking or sit. Surely being proactive is the better route to take?

After three years I can see why people would feel disheartened about this requested feature @Snowbird - but I always think “never say never” and I’ll make sure we keep bringing it up whenever we get the opportunity to do so. I know that training Frankie bot wasn’t quite what everyone wanted, but I think it was a step in the right direction. I’m going to tag @Mark_B so he sees this too.

With regards to the listing you mentioned, I was able to find it with the details you gave, and I asked the team to take a look. We really do appreciate when our members take the time to let us know about listings that need to be reviewed.

As the person who started this thread way back when I am so disappointed that this continues to be an issue. At the time I was told it was because when hosts edited listings they were not checked but that all new ones were reviewed. This was evidently not the case then, nor now. Anyway, it is no longer acceptable to use “oh, it must have been edited” as an excuse - it is clearly a problem which they have been alerted to time and time again. Rather than making it so cumbersome to report, THS should be proactively changing their processes to make sure all listings, new and edited are checked to ensure they meet the terms promised on the site. What is so difficult and costly about addding a “report” button to each listing?

Thanks for pointing this out. When I do their job for them (THS) - report HO listings with egregious violations of the T&C - and they do not do their job at all, I receive a template BS/AI email. This says to me tht they do not care at all - about their jobs or this community.

Sometimes homeowners just don’t realize that they didn’t update their header from an old set of dates. I saw one such house sit that was open for applications for dates that did not match the header. I took the time to “apply” and write to her and let her know I’m a dual member searching for sits in her area and that her headline does not match the dates she’s seeking. And that I am withdrawing my application immediately but wanted to let her know. She was very appreciative of my message and fixed it. Maybe try that next time and help everybody out with just a minute of your time. You never know what’s going on in somebody’s life that they don’t catch this simple mistake/ need for an update.

Yes, I just did a sit where the listing was outdated, both in dates and even the pets — one had died, it turns out, and they’d gotten a new pet a long time ago. By reading the reviews, I pieced together what happened, so I was unfazed.

It was for a terrific NYC location. I’m not sure I would’ve bothered with a less popular city. And these hosts have repeat sitters who’ve done a bunch of sits, so I figured it had been ages since they even considered their listing. They probably could easily get sitters, no matter.

Yet again, @Jenny, another listing I read about on Facebook, so many others will have seen it. Not good advertising for the company. Search Hawaii and you’ll see a listing for multiple animals. The first sit was earlier this month. Three more dates listed with at least one in reviewing (I’m booked for one date range so don’t know the status of that one).

Female states the husband will be home from 9 pm to 6:30 am and will be using the master bedroom. This is beyond ridiculous that TrustedHousesitters states that listings are vetted. The screening team (or perhaps person, singular?) appears to be either inept or overwhelmed, or both.

@Snowbird I read about that one too and it raised lots of responses!! So many slipping through that shouldn’t be.

I did exactly the same this week…

One sit we interacted with for a short while had photos of the HOs in Spain on holiday giving the impression that the home accommodation included a swimming pool and Vineyard. The house was in fact in Essex…

Hi @Snowbird

Is the listing still live? I had a look through a few but couldn’t see the one you were referring to.

Happy to help if you were able to pop me a DM with the link!

Jenny

@Jenny From reading the FB comments on this listing, it’s been reported several times and been taken down, whether temporarily or permanently I don’t know.

Thanks for letting me know @temba - if it does pop up again I’d be happy to intervene!

I didn’t see it either, and then I got sad reading the Hawaii sits because I’m in Canada and [insert bla bla about not travelling etc] :cry:
Holy cow, I’m gobsmacked to see there are 17 sits for Hawaii. There certainly must be fewer sitters and more unfilled listings these days! Or at least going slower. When I first joined THS it was because I was hoping to go back to Hawaii and hoped sitting might get me there… I’d see sits go from 0-50+ overnight. Then, they’d be gone in no time once the 5 limit happened [:face_with_symbols_on_mouth: ]. To see that many is amazing.
Then at the opposite end of things, I get very rare notifications on a saved search where there are almost never sits, and of course they are gone instantly.

Unrelated: is it acceptable policy for the HO to require sitters to sign a liability waiver in case of personal injury? I feel like I’ve seen that listing before…

I just saw a new posting from a HO in Salmon Arm, British Columbia. 2 cats.

Her walkout basement is a one bedroom AirBnB and she states that she would love the sitter to run it for pay per cleaning, which takes 1 hr to 90 mins.