Malicious and unjust negative review from owner

I understand you might be trying help but I find the comments about emotion quite condescending here. I didn’t feel the need to provide every single thing that happened in my original post, as I had no idea it was going to be so picked apart (like a ‘case’ as you say), I came on here to get some general advice. Thankfully, other users have provided me with some reassurance that not having all 5 star reviews isn’t perhaps as bad/damaging as thought.

In response to what you say about evidence, I certainly did provide evidence in my emails to THS (in my OG I said I’d contacted them). To be honest I had taken for granted that that would be understood when I’d referred to written evidence and having already taken it up with THS. I didn’t feel the need to go into all the details, as I was looking for general advice here, not feeling like I’d have to explain and defend myself.

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Oh no, this is awful. I feel so sorry for you. Some people are vindictive and clearly this woman is totally unreasonable. I think THS are out of order too. If you have the email exchange where you agree to stay an extra night and then the HO still had more demands then this is not OK and THS should protect sitters from such nasty reviews, designed to hurt the sitter’s reputation.

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Phwoar that is horrible, I’m so sorry that’s happened. I agree that there should be more THS should do to protect sitters against HO who completely take advantage - all I can suggest is accepting the emotions for what they are right now, feel sad, talk to people about it and get back on the horse and find another sit to help you move on.

Lots of useful information here already, and I honestly think sometimes it’s just bad luck - I see people saying “you should have seen these red flags” but I honestly think I could have walked unknowingly into a situation like this, even with 27 sits under my belt. It does make me nervous, because from what I’ve read on the forum, THS would not have my back.

In terms of how to move forward with the next couple of sits, I’d suggest that maybe when you apply include in your message “you’ll see that my latest sit unfortunately has a 1*-review after some miscommunication issues, I’d be really happy to discuss this with you in further detail as I’m hoping to get my confidence back after this bump” - I haven’t had to do this on THS but had to do it with a work reference when I was very young and inexperienced and a ballet master was out to sabotage me. I suggested this to someone else on THS after a bad review (similar situation)and her next couple of sits specifically chose her so that she could have a couple of good reviews to push back the bad one!

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It’s true that even with due diligence, there’s no guarantee that a sitter won’t end up being surprised by a terrible host / terrible sit. That’s why it’s important to always have a backup plan. Otherwise, a sitter can find themselves trapped or stranded.

THS works best for folks with the resources to cover themselves should a sit fall through or turn out to be surprisingly terrible because a host hid dealbreakers, turns out to be a wretched human, turns out to have aggressive pets, etc. Or say if a sitter flakes, cancels late or turns out to be sketchy or otherwise prompt misgivings when they show up.

Personally, as a sitter, I wouldn’t accept any sit where I couldn’t afford to pay for alternative shelter or cut a trip short and return home if things turned out to be wretched. If I couldn’t do that, I’d sit only local-ish or I’d not participate in THS at all. We all have agency and I would never leave myself open to potentially being trapped into a wretched sit by a lying, abusive or exploitative host, or if I encountered unlivable conditions or dangerous pets.

If something like that happened, I’d give 24 hours notice to THS and the host, so they could arrange alternative pet care before I fled. I wouldn’t leave myself at the mercy of a host and let them drag out figuring out alternative care.

We all engage in THS voluntarily and there are no guarantees that a sitter or host won’t turn out to be terrible. It would be great if THS kicked horrible hosts and sitters off the site more aggressively, but even if they did, that would happen only after the fact if you encountered a terrible sit or host or sitter. That wouldn’t help you in the moment, because they can’t force a horrible host or sitter to suddenly change their behavior or change a dangerous pet’s behavior.

And personally if I were a host, I’d never leave my pets and home in the care of any sitter who turned out to make me suspicious or gave me misgivings. I’d make sure I had a backup plan and if that fell through, I’d rather cancel my trip and eat the costs if it came to that.

Some hosts and sitters buy premium membership and get some coverage, but that can be fraught, limited and even difficult to collect on, as various forum posts have made clear. And even with such coverage, you’d have to pony up the money for alternative care or shelter till you could eventually collect later.

To underscore: Both sitters and hosts take risks by participating in THS. There’s no amount of due diligence that can absolutely rule that out. But there are definitely precautions that both sitters and hosts can take. We’re not just sitting ducks, any of us. If anyone thinks they are, to me it would be logical to not participate in THS or such platforms at all.

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Worth considering for sitters: If you have multiple sits booked at any given time, it offers the advantage of more quickly being able to recover from a terrible sit, because you’d be able to do the successive ones and earn good reviews.

Of course, a successive host could cancel a sit if they discovered before it started that you’d received a terrible review. But hopefully you’d have a chance to explain what happened and they’d take a negative review in context.

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No answer to this question. So I suspect that the OP gave five stars.

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Would “I saw you got a bad review” even qualify for a valid cancellation reason? I mean, sure they could still cancel, but you could report this to THS.

THS seems to not enforce much. Plus, they don’t verify reasons (not sure they could — anyone could lie if they chose to). I’d suggest not counting on THS to protect us, because it’s not reliable for that. You could of course still report them, but THS can’t force anyone — host or sitter — to go forward with a sit.

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I hope not! Maybe no review? Who knows? :woman_shrugging:

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I’m sorry. If it sounded condescending, I apologize. I didn’t mean to.
Perhaps I was over focusing on the importance of factual communication. The expression “to make your case” was used to mean “convincing people” and I was referring both to people on the forum and THS.
Again, I am sorry you had this bad experience and I am sorry my comments were not helpful.

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Yeah, I also believe nobody wants to attack you, @HE_tea, or hurt your feelings.

That said, this is not a wishing well, it is a discussion forum. As with all these forums since the dawn of time, you will get all kind of - btw, really good - practical advice, and also a bunch of questions. Some of this you will not want to hear, but it’s par for the course. Some formulations might be hurtful (I can come across as a b…st…rd sometimes), but my experience here is that people are genuinely trying to (a) find out, (b) help and (c) make you benefit from their experiences.

So, take it with a grain of salt, try to take the emotions out and read the substance - I believe there’s a lot of useful information here.

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I would not feel comfortable burying someone’s pet, with the exception, perhaps, of goldfish. I did not read any judgment at all from the original poster about the fact the pet was a chicken, and instead it read that they were objecting to the size of the hole they were being asked to dig, which seems extreme given 1 metre is quite deep!

I’m a HO and a registered sitter, and this is a good reminder to me that I need to specify more clearly what would happen with my dog in case the worst happened (and make sure my vet knows) and make triple sure any HO I’m sitting for has given emergencies a very sound thought and has a plan for what I would need to do if faced with anything unexpectedly grave.

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I totally agree that a random 1-star review says more about the HO than it does about you. I kind of obsessively read 1-star reviews (like for restaurants or on Amazon, it’s a bit of a weird quirk of mine), and I agree that a 3-star review would raise my eyebrows much more quickly. My baseline is to give a 5-star review and if I choose less than that it’s because something wasn’t quite right. :grimacing:

That said, I would just flag as a HO and fellow sitter – dogs need walked in the morning, whether you are leaving at 7:30 am or 10 am. If my sitter said “oops, sorry, I ran out of time for that”, I would be pretty annoyed myself.

Take care, and I am sure quality home owners will see through a weird outlier of a review.

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I started doing this when I sat for an old, ill cat and the owner said she wasn’t sure he would still be alive when the sit started. She was considering putting him down before the sit. I offered to take care of everything if that happened during my sit, provided she left clear instructions. Luckily nothing happened. It was also a localish sit and I felt more confident about dealing with everything.
It’s especially important to have all that information when the owners may not be reachable for some reason. It’s always a relief to have the emergency contact of someone close to the owners who can make a call in case of a serious emergency, even if it’s a house emergency.

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I think she mentioned another sitter was expected to arrive half an hour later. It all seems a messed up on the HO side.

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This is also reminding me that both as a HO and sitter, I need to make sure dates are updated if there’s a change of plan and the sit needs to be extended for any reason. We had a sitter once and had to extend a stay owing to rail strikes. The day we were coming home I got an email saying I should review them, and was completely baffled by this, and only then realised that of course the app still thought we’d come home the day before! I’m a premium member for the insurance and I bet if there were a problem on a day that was not listed in the sit, the insurance would be invalidated.

So word to the wise for all of us: Always insist the HO updates the sit dates if the sit goes longer than expected, and HOs, make sure you extend the sit if you have agreed additional time, because you may find yourself in difficulty from an insurance standpoint if anything were to happen when you sit is, according to the app, already complete. :grimacing:

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I’ve never needed to extend during a sit, @Shellie , but - are you saying the dates can be changed during the sit?

I am a premium member and I always do. Even if it is an overlap I like the exact dates to be registered. I’m not too sure about overlapping, I haven’t read the insurance fine print but I always feel safer in case I was walking a dog, bonding before the HOs leave and something happened. How would I explain my participation in that event if the date is not registered?

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Valid points, @elmi4711 .

We should also always take into consideration on forums that many of us use English as a second language. Many things can be lost in translation, difficulty finding the nuances in wording or the «fake friends» of language - thinking that a word in one language has the same meaning in another.

Try to keep in mind that most people have good intentions. My impression is that the THS-forum is a place where everyone try to be helpful and make housesitting a good experience for everyone. Also «criticism» are gifts so I can be able to have better sits in the future.

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Oh yeah, don’t get me started, it’s Spanish for me now… and I have habits that throw in French words (or Italian) that just don’t work, and people furrow their brows (and laugh!). English is also my 2nd, but since I’m using it all day every day, it’s become natural.

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