I recently had a horrible experience with a pet sitter and now find that she has somehow managedto remover herself from my list of ‘past sitter’ so that I cannot leave a review. She messaged me when I was 600 miles away to say she was abandoning my pets ‘for work committments’ - it was totally unacceptable. Please tell me how I warn other people about this woman? I have lost confidence of the while systen if I can’t warn others.
I think that the only way she wouldn’t show up on your list of past sitters is if she cancelled her THS membership. I recommend contacting membership services about her behaviour.
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very unsettling…
Hi @SarahD
I’m sorry to hear that this happened to you.
I had a quick check and haven’t been able to verify that this situation was reported directly to Trusted Housesitters, so I’d recommend contacting them via support@trustedhousesitters.com both to report that the sitter left early and to enquire about why you can’t see them on your list of past sitters.
As @Lassie mentioned she may have cancelled her membership, unfortunately, I can’t check that myself, but Membership Services will be happy to help you with all of this.
Just to reassure you, there is a way to complain, if Membership Services aren’t able to help out and you can read more about that process here.
I’m confident that Membership Services can put this right for you but do feel free to report back on any issues or to confirm that they’ve resolved things.
Jenny 
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A post was split to a new topic: Encouraging sitters and owners on communications
Horrified that THS knowingly leave sitters on the register who have announced halfway through a sit that they are abandoning animals due to ‘work’. There goes the ‘trusted’ element. I can’t use this service again on that basis, and the management simply hide behind their get-out clauses. I’m seriously shocked, but I’m sure this will be deleted soon anyway.
Hi @SarahD
I’ve merged your new discussion post with your existing one, as it’s an update to the same situation.
I’m sorry that you’re unhappy with the outcome of your complaint, and that it’s made you feel this way.
We can’t change the outcome of the complaint but I can pass along your feedback above.
Jenny
So THS sit has this sitter working for this website?
Yes, I’m really shocked.
I don’t know anything about the circumstances, but what is a remote-work sitter going to do when their employer unexpectedly demands their presence?
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@SarahD I suppose you could post a review on trust pilot…
@pietkuip if those were the work circumstances, which admittedly seems unlikely then that sitter is probably not a good candidate for pet sitting in this model.
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@SarahD - did you know that you can appeal the decision on your complaint?
If you want to do so, head here to read the procedure for doing so. The bit about appealing a complaint decision is at the bottom.
Jenny
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Even then…you wouldn’t just abandon. I work from home for various clients - if they’d halfway a sit suddenly demand that I join an in-person meeting, I’d let them know I can’t do so till this or that date since I have commitments I need to fulfill. OR if it’s really important to join, I would get in touch with the HO and explain the situation, get in touch with my client and explain the situation, and then see if I can work out a solution. For example, if my client absolutely wants me to suddenly show up somewhere, they’ll have to pay for the extra cost I might incur - in this case that might be handing over my duties to a paid sitter.
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@Bluehorse Having clients is a bit different than having an employer. When one’s boss (Elon Musk or Jacob Rees Mogg) suddenly changes their policy and demands presence in the office or one would be fired, then there is not that much choice.
Then I would tell the THS HO with regrets that they would need to find another solution.
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@pietkuip, if my employer demanded that I leave another obligation (caring for a pet), then that is a job I would prefer to lose. And I would NEVER work for the likes of Elon Musk.
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I would tell my employer when I will be there. I had that happen. When my employer told me I needed to show up for a meeting, I informed them I wasn’t available for a meeting on that date and informed them when I could attend meetings.
I also never asked for time off, I informed them I wouldn’t be there. But that’s just me.
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No way that I would prioritize someone else’s pet over food and housing for my family.
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No I didn’t know that, thank you.
If you have a job where that is possible, then you really shouldn’t be taking on pet sitting commitments, because the two things are just not compatible. I’ve had sitters here before who were ‘working’ but they worked for themselves. I’d never dreamed that anyone would up and leave for work after agreeing to care for my animals. It’s just totally unacceptable.
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Well thats fine, don’t petsit then!
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