Hello everyone 
Thank you for your feedback so far. I am here to help answer any questions I can and for those I need a bit more information I will pass back to the Product team and post the answer here when we know more. Thank you for bearing with us while we collect all of the questions.
@systaran Great start to the thread! It is best if the dates on your dashboard reflect the actual dates of the sit for insurance purposes and to to make sure that you can book sits for the dates you are available. Onwers have a few options on how to change dates before and after the sit is confirmed - this help desk search might help!
@HappyDeb @KC1102 thank you for the feedback about owners that have flexible dates, I will pass that on for you.
@Alice @KC1102 I am sure that this will be a common question regarding couples/families that overlap sits so thank you for asking it.
While we understand that some members operate in this way, and this may have been agreed in advance with the owner in a handful of cases, this isn’t how how product is intended to be used. The negative implications that could arise from allowing sitters to book overlapping sits (i.e. the pets being left stranded) is a risk that we simply couldn’t allow to continue. We’ve had to take a step back and look at the bigger picture, and ultimately make a decision that continues to protect the wellbeing of pets and benefits the wider community.
@prholst Yes, that’s spot on you won’t be able to apply for any sits that overlap your sit dates apart from the start and end date.
If an owner decides to come home early and cut the sit short, then the current code of conduct must be followed and Membership Services can help end the sit early and change the dates on the platform. I think for all scenarios you would need to make sure that the sit dates are accurately reflected on the site and Membership Services can help do that for you.
That is a great point as it can cause serious issues and pet welfare concerns. While we do everything we can to try and spot this behaviour and take immediate action where necessary, unfortunately - and as our community and number of members continues to grow - it’s no longer feasible to do this on a case-by-case basis, and we really want to make sure that this does not become a widespread issue. In this case, the actions of a small minority impacts us all, and ultimately we need to make the decision that keeps pet welfare and safeguarding our members our top priority.
I hope that I have not missed anyone so far! I will continue to check in with this thread, help you where I can and pass all of your helpful feedback on.
Thank you
Carla.