Review Comment or Private Note

So wondering if most people will leave accommodation feedback in reviews, or will send it as a private message. We are on a very decent sit, but there is some info I think another sitter should know. Two main items, one which could be corrected and one which could not. We are here for a week and the sitter accommodations are in a mostly finished basement. We are totally fine with it, but there are some quite steep (interior) stairs that have to be navigated to get to the basement. The basement also has low beams which if I were 2 or 3 inches taller (I am 5’8") would be a constant issue.

The other issue is the total lack of any drawers or hanging space. It is 10 days out of a suitcase. This could easily be solved with a portable hang rack and a dresser, for which there is plenty of space.

The HO have been very friendly, and the neighbors very nice, so overall, a good sit. But when you send a private message, there is no real way to know if they will reflect the info in the listing. So I don’t want it to sound negative, but want the next sitter to be properly informed.

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You can just word it positively.

This sit will be a good fit if… or

the accommodations are in a mostly finished basement, which is cozy and comes with steep stairs and a few low beams (I’m 5’8ā€). There’s no drawer or hanging space, so plan accordingly. That said, there’s plenty of room for a temporary setup, and overall, it’s been a very positive experience!

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The information you would be sharing about the sitter’s space is not critical in any way, it is simply stating facts that could be helpful to know.

It would be like mentioning certain aspects of a pet’s routine that is just pure fact and not a criticism of the sit, like a dog being used to early morning walks, which wouldn’t suit someone who prefers to sleep in.

As for the space for clothing, I would probably share that privately as a tip for future sitters. I feel like hosts can sometimes overlook certain things–no matter how obvious they may seem to a sitters–and it isn’t intentional in any way. I have done some sits where there wasn’t a lot of space to put my clothing and while a bit inconvenient maybe, it really wasn’t that big of a deal in the grand scheme of things.

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Honestly, if the sit has been good, I’d tell the owners privately. I really dislike that folks get docked on reviews for something that can be said and fixed in a text. Ths and hosting in general have learning curves. If they seem like people who ā€œget itā€ I’d just say it privately.

Now… if they were dismissive of your attempt to make them prepare to better host sitters, theeeen I’d post it in the review.

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Outside of pet care issues, I never provide feedback to hosts unless specifically asked. If, for example, one of them said, ā€œWe just redid our guest room - did you notice anything missing you think we should add for future guests?ā€ I might say, ā€œOh the bed was so comfortable and a luggage rack would have been helpful to keep my clothes more easily accessibleā€. But that’s it - I wouldn’t provide an extensive list of ā€œfixesā€.

I don’t think it is appropriate to provide unsolicited advice on ā€˜improvements’ when visiting someone’s home - it’s not a hotel chain.

Putting FACTS in the review, as @Garfield suggests, is perfectly fine - the owner knows you’re going to do a review. I’m on a sit now with steep stairs and I truly wish the previous sitter had mentioned them in reviews.

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I think it’s worth mentioning the stairs in a review, but the lack of drawers/hanging space directly to the HO, since it’s an overall good sit. The difference between the two is that there isn’t a lot the HO can do about the former, outside a significant project, while the latter could be easily fixed to improve the situation for sitters. I’m guessing the HO just doesn’t realize the importance of unpacking space, and it can be brought up in a very friendly positive way.

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I suppose one way of doing it politely could be to ask, ā€œWhere do your sitters typically put away their clothes?ā€

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Yes, I’m with @belluca - mention the stairs and low beams, as this may be important to a less mobile or very tall sitter. Mention the lack of space privately to the home owners - as this is not critical, but say to them, for future sits, you recommend they create some space for sitters’ stuff, as it signals a warm welcome.

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I describe my sit experience in detail in the review especially if I’m their first sitter it helps all following me….why hide anything.

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I think it is important to provide them information to allow them to be more successful as Hosts. Something that would get them from Positive Review to Glowing Review. I would for sure want a guest to mention a simple thing I could do to make their stay nicer.

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I had a great first sit and privately suggested that the owner get some kind of clothing storage for sitters and add nightlights, because the guest room was on another floor from the bathroom. He had asked for feedback (first time hosting) and was happy to get it, because he could easily do something about both things.

I live out of my suitcase and don’t need storage, but I figured many other sisters would care.

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I wouldn’t ā€˜dock’ them per se, just mention it.

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Based on this entire thread, I think a great practice for serious hosts would be to wait until the 14-day review deadline has passed (so the sitter won’t worry it will impact their review), and then send a text to the sitter saying, ā€œWhat could we have done differently to make this an even better sit for you? For example, anything that would have made the guest room more comfortable?ā€

If a host HAD ever asked me, here is some feedback I would have given:

Provide a toaster (I made toast over their gas flame with a fork)
New and a variety of pillows would be divine (theirs were probably 30 years old and smelled awful)
A drying rack for air drying laundry would be helpful (I had to use their exercise equipment and oven rack instead)
A nightstand is quite helpful for a sitter to keep their phone, a book, and a glass of water next to the bed (I moved a stool from the kitchen next to the bed and replaced it when I left)
Enough hangers for a weeks’ worth of clothes for a couple, and a place to hang them, would be great (since there were none, we took the coats off the hangers in the hall closet, used those, and replaced them before we left)
You might want to have the electrician check the fan in the guest bath (which didn’t vent at all and there is a mold problem in there as a result)
Clean underbed storage could be helpful (which is a polite way of saying, CHECK UNDER THE BED before the sitter arrives, you will be shocked what you find under there. And the sitter WILL look under there, for the cat. I don’t really want underbed storage but I also don’t want most of the things that I’ve found under those beds)

There’s more, but you get the idea. All of the above are real examples from real sits, and I never said a word - because the host never asked. If they DID ask, I would have told them.

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The 2 items mentioned aren’t personal stuff and don’t have to lead to any kind of deduction on the review. You can still give them a great review in terms of hospitality and everything else, and you can still give them 5-stars, but if they don’t mention the steep stairs in the listing (or even if they do) mention it please in the review as it could be a deal breaker for some sitters – and that’s fine. Not every sit fits every sitter! The low beams are very unusual.

It woud be a shame for someone to arrive and then realize this wont’ work for them!

Also the lack of space for luggage or drawer space also could be mentioned because it’s easy for homeowners to overlook that. Just mention as one small suggestion that homeowners consider getting a suitcase rack and/or a small dresser or table for sitter stuff. It could be couched in the same sentence that mentions something good about the room.

I’m on a sit now where the stairs could easily be classified as a ladder! :rofl:
It was disclosed in the listing and they did offer a ground floor alternative. :+1:

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