Hello @MarieHuggins I followed this up for you and can see you had a reply from the Membership Services team yesterday, please check your inbox and if you need more help please do get back to them. The team are now reaching out to the owners and will make sure that the owner is aware that the third party can not be present during the sit. They will need to either update their listing so that it meets the terms (the third party be away for the sit) or remove it.
I have also passed your feedback back to the team regarding the original misinformation, at times there can be human error, especially if someone is new to the team. The Membership Services team are aware and will put things in place to help support and prevent this in the future. Thank you for raising this and sharing awareness of third parties in homes.
For anyone concerned about third parties please do speak to the owners and reach out to the Membership Services team.