Hello @temba I am happy to help with this one, owners can now choose the overall stars independently of the categories. Rather than the system add it up, we wanted to give members more control of their ratings. We received feedback that owners quite often wanted to give 5 starts overall, but maybe mark down some of the categories to help the sitter improve, but not affect their overall rating if THS added it up. Sadly in this case the owner has chosen to actioned in the opposite way, but at least future owners can see it’s not 1 star in every category.