The agent I communicated with on ‘help’ stated there had recently been an update on this. There are previous threads which cite THS policy for 3rd party pets, here is a recent one:
It’s interesting to note that THS make the following definition:
‘“Pet Parent” means pet parent members who create an approved listing of their Home on our Platform. A Pet Parent must be the person who has legally acquired the pet, through purchase, adoption, or a legal transfer of ownership and can provide evidence to support this if required. The term Pet Parent is interchangeable with the term Owner. Each Pet may only have one Pet Parent under this Plan (or where there is more than one Pet Parent listed for a Pet, the aggregate benefit that we may at our discretion provide under this Plan will not be more than it would be if only one Pet Parent was listed).’