Hi,
On our very first TH Sit experience we have been left unimpressed by our sitter but on our review did not go into details, were polite thanked her but said we would not use her again because of her dog that accompanied her. We arrived home to a stressed and tired pet who had been sexually harangued constantly by their dog. We also heard that her dog was out barking incessantly from 5.30am in the garden leaving our neighbours cross & thinking it unfair on our dog. She also asked to come 2 nights early and wanted to stay an extra night after. We are lucky that we have a separate and independent annexe for TH as I would not have trusted her in my own home nor wanted to share with her and her dog.
I have been respectful and honest in my review - is this not the done thing? - the minute she did not get her 5 Stars she texted me āNasty B***hā so I blocked her then she took to WhatsApp to ask for petrol costs?
She turned so quickly and viciously that it has left me feeling vulnerable in my own home. Not a great start, am I to think this is common/usual behaviour!! Am I being naive about Stars?
Calling you names is not OK and as a sitter, if you have proof contact TH to have her removed from the platform. She is probably a nomad who depends heavily on reviews for housing. No excuse but I can only assume the reason for her nastiness. Sitters and PP use the first sit as a learning experience. I would not have taken a couple of sits at the beginning that I did now that I am more savvy in screening. If I was a PP I would never let anyone bring their dog. The dog may be a great playmate for your dog or they donāt get along. I would not be there so I would never have allowed it. If a strange dog comes in my house do you really know how well behaved they are. They can chew my furniture when no one is looking. Take this as a learning experience. Maybe ask different questions to the potential sitter that will make it clearer this is a match for you. Definitely call TH and raise a dispute. Donāt let this deter you from using this platform again as there are many wonderful sitters and there is always a bad apple in any industry. Us sitters have stories to tell ourselves.
Do not give her any petrol costs. Did she not ask if she could bring her dog? This is very bad behavior, and not the norm. Glad to hear you didnāt give her 5 stars, she definitely didnāt deserve them.
Hi @CJBull
I can see you raised this with us recently, so Iāve passed the ticket number over to the team, and asked if they can review it and get back to you. Iām aware you originally reached out on Wednesday so I made sure to let the team know they should prioritise a response.
Iām so sorry you had this experience, itās not what weād want for any member, and I hope in the meantime that our lovely experienced Forum members can give you some moral support.
Jenny
Hi CJBull,
I would report this sitter to Trusted Houjsesiters and show them the messages you have recieved from her. Most owners never allow a sitter to bring any of their own poets with them, so she was extremely lucky that you did. Best not to allow it another time as this has shown, it can cause problems. And not nice that it was disturbing your neighbours.
Do not give her any petrol money. completley block her and do ask TH to intervene to prevent her from harrassing you in any way.
And by the sounds of it she definitely deserved to be mnarked down with stars, in fact it sounds like even more should have been deducted.
Hope you have much better luck with your next sitter.
Unacceptable and the sitter should be removed from the platform (assuming you can prove all allegations). Sorry this happened to you.
Yeesh, what a nightmare. Please donāt let this deter you - I have had amazing sitters through THS! Not sure if the sitter asked about or even mentioned the dog before arrival, but hopefully this will help refine your screening in the future.
Fingers crossed that THS boots this sitter, and once you donāt need any āevidenceā of communications, block, block, block!
Sounds like a nightmare sitter. Most THS sits go well by contrast. Otherwise, there wouldnāt be hosts and sitters who keep renewing their memberships.