Availability issue on calendars

Adding a general calendar comment.
We don’t take it too literally. If we dont want to sit in June, we block off the calendar. And when the calendar shows we’re available, that doesn’t mean we can take any sit location and dates in any part of the country.
When we get an invite that doesn’t work for our plans, we thank the home owner very much and respectfully decline.

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pft. hard pass. lol. but it would be interesting if they could do something like this Collect ideas, feedback and create brainstorming sessions

where they could gather the user ideas in a single easy to use space and use this to allow users to help prioritize. they could create a listing for each deliverable in the dev path, give it a ranking from easy to difficult, provide the status (in progress, complete, on hold, etc.), and give an ETA (which they would heavily pad to give people a realistic timeline to focus on that isn’t NOW), and let users have x amount of votes to use on the items they think are most important.

Then when threads pop up on the topic, people can be directed to there to vote and provide ideas and they can see where those ideas fall in the priority list since everyone seems to think their idea is the most important thing to do.

I think what’s bothering people is lack of transparency. Admins are saying work is being done but people don’t have a realistic view of how long these things take. They think it’s a matter of a few days to implement a tool that could take weeks/months to correctly add. So when you think it should take a few days and it’s been weeks you start to feel lied to. Whereas if people had something they could view to see what’s in the pipeline, what’s currently being worked on, what estimated delivery times are, etc. they might chill out a bit.

ETA: I do think work is being done, btw. But this is what I do, so I know what reasonable time frames are. So if I see them saying that for weeks/months, it totally makes sense.

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Hi @Breezylake welcome to the Forum, I hope you are enjoying our little chat today.

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@CreatureCuddler they do actually have these: I had a phone call almost 2 years ago which asked me to review possible improvements, and asked me for ideas. I think a couple of other Forum members have been involved, and there was a request recently for volunteers to get involved. One of those “why have I never been asked” type things, and I was!

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@RadarInc @anon36831737 Just to provide some clarification from the forum team’s perspective re Discourse.

While Discourse is open source it’s beyond the scope of Angela or myself to make developmental changes :slight_smile: We also want to make sure as a young forum we fully evaluate how members are using the forum before making other recommendations or changes. We have only 5% of members using the forum currently and as that grows we may find this becomes more of a priority and any review may possibly be based on a variety of different factors concerning usability.

For the moment we will continue to use the standard settings and where options and updated features are introduced, we will assess whether they are useful to the community (like the additional emojis) and amend as necessary.

Just popping this in here so that we don’t get lots of requests to change the forum software :rofl: There are no current plans to do this and the wider team’s priority will remain focused on the main website for now.

Many thanks

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Yes, but no one can see that anywhere. There’s nowhere to see what’s in progress and how long things might take. Yes, conversations are happening. Great. Now what? < is probably what most people are thinking.

When you open up a forum, you open up your company to be significantly more accountable and they don’t seem to have tackled how to communicate that to the users in a way that would tame the wild beasts. :slight_smile:

Heck. Even an “In development” forum area that only admins can post to that track the user ideas and where admins can post updates would be helpful.

As a user, when you see the same thing being shouted into the void over and over and the only definitive response you ever get is ‘we’re working on it’, you feel unheard and you get frustrated. Having somewhere admins could do updates that wouldn’t be overrun by members, but which can be referred to, would be a little more work on their end, but likely much less work than the ongoing moderation of these regularly occurring debates. Having a source of truth you can send people to is important.

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Totally agree, and I have to say that personally, I have found this thread today one of the most positive things on the forum recently.

We have actually discussed, not just moaned and complained, and I think that the Admins may take away a couple of good points from our discussions.

I have not been that active on the Forum over the last couple of months, just checking in occasionally, but have been around a bit more this week and I am actually enjoying the experience again.

Now, Beach time for a Bali sunset…

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it helps that neither of us are actually upset and want to solve the general problem, not our specific problem. Enjoy the sunset! I’ll be moving inland soon and I’ll definitely miss the sunsets over the med. :slight_smile:

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I fully understand you are not interested in any developmental changes. I wouldn´t be either :wink:

My statement “Discourse is open source and THS can do whatever they want” was merely rhetorical. Nothing more. Definitely not a request or insinuation of any sort.

There is (IMHO) one teeny tiny little cloud on the horizon though … when 50% of users join the forum in search of information how will they manage all these unmanageable threads

Say hi

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As always @CreatureCuddler a very measured and helpful response with some great feedback. How we best serve our members in terms of managing the forum threads, engagement and moderation is high on our forum team priority list and you will see some positive changes over the coming months.

I think the “feedback and ideas” category was where the internal product team originally envisaged the tracking of member ideas, as well as providing a space/category in the forum where the wider team could engage and feedback. Just recently Product Manager Ben started the first of a regular update thread to notify members of product team priorities, fixes, and updates and this will continue. I am sure they will also read this thread with interest, and maybe we need to discuss and consider whether website suggestions, frustrations, loves and tech threads are steered more exclusively to that category to help with readability.

We will have a chat about this when Angela and my worlds collide next across the time zones and feedback as appropriate.

Thanks again to you and everyone who’s contributed to this discussion.

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Where is this? I didn’t see anything?

I think there is space for both. Having the feedback section is needed so users can discuss ideas. But I think a place where ONLY admins can create threads and post updates, which won’t be buried in the middle of a ton of other threads, which can be a source of truth, would be really helpful. Rather than rehashing the review system for the 3498234th time, we could refer to the “Review System Improvements” thread that an admin started which could, IMO, could work something like this:

Initial post

  • Summary of the users concerns
  • Estimated effort (high, medium, low)
  • Priority (high, medium, low)
  • Current status (doing user research, in development, in testing, etc)
  • Estimated completion date (a VERY conservative delivery estimate so people know what to have in mind other than NOW)
  • Potential changes - high level summary of the changes you are considering, based on user input

Updates could be along the lines of:

Currently conducting user interviews to seek feedback and ideas. If you’re interested in participating, respond with a thumbs up to this post.

or

User interviews completed with the following highlights:

1
2
3

Please discuss in this thread: and link to a thread in the feedback section where users can discuss what you heard and where users in the future can go to read past discussions vs weeding through a ton of other threads on the topic.

or

Due to the scope of the change needed, we’ve decided to break the feature into stages. Stage 1 of development has started. Deliverables for this stage include

a
b
c

We estimate it will take x-y weeks for development and testing. If you would be willing to beta test, please respond with a thumbs up to this post.

Please discuss the deliverables for this stage in this thread:

I know that this is a bit more work, but it shouldn’t be a TON, and it might help wrangle some of the discussion and keep it more organized. It would also make it really easy to refer new people who raise old issues to specific threads addressing those issues without the mega threads. It would also give users who are antsy for things to happen immediately a timeline to have in their heads that’s more realistic and maybe get them off your back about why things aren’t happening this second.

FWIW, these are the types of updates I send to MY clients on a regular basis to keep them off MY back when they start getting all up in my space about progress because they have no idea how long development takes. :smiley: It takes a few minutes to type them up but saves me HOURS each week of having to wrangle clients. “Oh, that’s on friday’s update, take a look: (link to update)”

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Seminyak - near double six beach? I think I recognise the big building. I was there the other day.

Thank you! All good food for thought.
Here’s the link to Ben’s update (an example of how not everyone sees the important threads :slight_smile:

Yeah, that was great. Having a place where that lives where people can go look for it and it won’t be buried in among a ton of other listings would be really helpful for those who don’t come daily.

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Thanks! I didn’t realise that so it’s good to know

Deleted because I read thru the entire thread and decided my comment was redundant.

Its driving me mad trying to find a sitter, sitters really need to pop on there calanders when there not avaiable, really struggling to find sitters too

Hi @Jan24 It’s unlikely you’re going to change the habits of thousands of people. It’s far less stressful to work with what is available to you. You can reach the most sitters by having a complete listing with a wide range of photos. I would suggest you embed your listing in your forum username/profile. The odds of finding a good match are far greater by making your listing more accessible.

You may also find this post helpful: Steps in searching for sitters.

Francine
Volunteer moderator :canada:

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Hi @Jan24
I will say to you what I said to someone else yesterday (so why you haven’t both been moved to the same thread @Angela-HeadOfCommunity ? I don’t know)
As sitters we can’t positively mark ourselves unavailable. We can only mark ourselves positively available, and that is when the calendar is green.
Struck through is when we are on a THS sit and
White is the default, so depending on the sitter could mean anything. “I’m not available as I haven’t marked myself green” or “I don’t do anything with the calendar so I may or may not be available”