Hello! I received a review from a pet/house owner that I thought was unfair and surprising, after doing what I thought was a fantastic sit (and my previous reviews can confirm that this one is out of place). The problem is that my review of the pet owner was really kind, but because of the no-tamper review policy, I can’t alert future sitters of theirs to the fact that they have some… oddities, as I found out post-sit. I’m planning on leaving a response to their review, since that’s the only thing I can do at this point, but I’m wondering if they will then have the ability to respond to my response? I’m worried that they would then come back with more absurd accusations, and if that’s the case, I’d rather just not. Kinda don’t want to hear from this person ever again. Ugh.
It’s been reassuring reading other people’s stories of unfortunate situations with pet owners. Good to know I’m not alone! So thanks for that.
No, they cannot post anything after your response to their review of you. However, they can do a response to your review of them. There is no time limitation on the response to the review for either party.
1 Like
@MaggieUU is right as usual.
I’m just adding my two cents that whatever you do as a response, do it without rage and drama. Drama is a turnoff to anyone looking for a sitter or a host. Be calm. Be truthful. Avoid attacks, name calling, suggestions about their humanity, etc.
A sitter can easily survive a meh review or two. It’s much harder to come from making a fool of yourself in an attempt to defend your own honor.
5 Likes
Respond to their review in a measured, factual, non emotional way after you’ve digested their comments @BrianBrian. That’s the end of the thread. As part of my day job I manage Trip Advisor reviews for clients. 1000 for just one restaurant owner for example. 99% are fab, 1% are hideous. When new customers visit us for dinner, they always comment that it’s our replies they are really interested in, not the 1% of #youcantpleaseallthepeopleallthetime. 
3 Likes